Dropbox Business Logo Award Winner Product Badge
Dropbox Business Logo Award Winner Product Badge
Dropbox

Dropbox Business

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dropbox Business
9.0 /10

What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details


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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
93%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

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2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 86

Access Control and Rights Management

87

Team Collaboration

86

Real-Time Synchronization

86

Enterprise Grade Security Controls

86

Drag and Drop User Interface

85

Data Loss Prevention

85

Large File Optimization

85

Mobility Support

85

Electronic Signatures

84

Audit Trail

84

3rd-Party Integrations

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Quality of Features

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Availability and Quality of Training

84

Ease of IT Administration

84

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

82

Dropbox Business Reviews

William B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Dropbox Business securely protects your files

Likeliness to Recommend

8 /10

What differentiates Dropbox Business from other similar products?

Dropbox Business optimizes work operations by allowing us users to access our documents and resources even when we are out of the office, which facilitates remote work, this flexibility gives us the ability to collaborate effectively, as we can share files instantly and in real time, regardless of the location of each team member, in addition to having the peace of mind of knowing that our files are protected and securely stored is a fundamental aspect that fosters confidence in the use of the platform, the combination of accessibility and security not only improves productivity, but also strengthens collaboration between teams.

What is your favorite aspect of this product?

Dropbox Business comprehensively tracks the activity of licensed users, including every interaction carried out on the platform, as well as information that is shared both inside and outside Dropbox, and provides detailed reports on files and data that have been shared with non-licensed individuals or outside the organization, allowing companies to maintain tight control over their sensitive information. To ensure data security, Dropbox implements robust encryption and security protocols, ensuring that information is handled in a confidential and protected manner. This comprehensive approach helps companies comply with security regulations.

What do you dislike most about this product?

It would be beneficial to have the functionality to track who was the last person to make modifications to a file, as this would facilitate collaboration and tracking changes within documents, also improving the ability to edit PDF files directly online, in addition to Word documents, would be a great advancement that would expand the possibilities for teamwork, and it is important to mention that, on some occasions, the platform presents difficulties in opening on certain mobile devices, which can limit accessibility and user experience. Implementing these improvements would really enrich the usability of the tool.

What recommendations would you give to someone considering this product?

This tool is particularly useful in situations where several colleagues require simultaneous access to documents, which facilitates real-time collaboration and increases the efficiency of teamwork, however, its usefulness is limited when it comes to editing PDF files and collaborating on them, as the platform does not always offer the necessary functionalities to perform this type of tasks effectively. To optimize collaborative work, it would be ideal if the system could incorporate features that allow for smoother editing of PDF files, which would significantly improve the user experience and foster a more productive work environment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Caring

imran m.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

"Solid and reliable."

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

Dropbox business for several months now, and it's really reliable when it comes to storing and sharing files. the app is smooth and syncing is near-instant.

What is your favorite aspect of this product?

Excellent syncing and speed ,smooth integration with other apps.

What do you dislike most about this product?

Price is on the higher end.

What recommendations would you give to someone considering this product?

Great if you need a dependable cloud solution, but the cost can add up fast, especially for small teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Deepak K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

secure collaboration tool that supports Projects

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Dropbox Business stands out for its intuitive interface, robust file syncing across devices, and strong security features, making it easy for teams to collaborate and share files seamlessly. Its Smart Sync feature allows access to files without taking up local storage, and its advanced admin controls offer granular permission settings. Compared to competitors, Dropbox Business integrates well with a wide range of tools like Slack, Microsoft 365, and Adobe, enhancing team productivity. While it lacks some project management features, its simplicity and reliability make it a top choice for file-centric collaboration.

What is your favorite aspect of this product?

its Smart Sync feature, which allows teams to access and manage files without consuming local storage. This ensures seamless collaboration, especially for distributed teams handling large files, while maintaining efficiency and flexibility across devices.

What do you dislike most about this product?

the biggest drawback of Dropbox Business is its lack of integrated project management features, such as task assignment, timeline tracking, and workflow automation, which require additional tools and can hinder seamless end-to-end project oversight.

What recommendations would you give to someone considering this product?

If you're considering Dropbox Business, start by assessing your needs to determine if its secure file sharing and storage capabilities align with your goals. While it excels in these areas, it lacks built-in project management tools, so pairing it with platforms like Asana or Trello might be necessary. Take full advantage of its integrations with tools like Slack, Microsoft 365, and Google Workspace to enhance collaboration and streamline workflows. Choose a plan that fits your team size, storage requirements, and desired administrative controls. Additionally, train your team to use features like Smart Sync and advanced sharing options to max

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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