Dropbox Business Logo Award Winner Product Badge
Dropbox Business Logo Award Winner Product Badge
Dropbox

Dropbox Business

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dropbox Business
9.0 /10

What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details


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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Respectful
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 86

Access Control and Rights Management

87

Team Collaboration

87

Real-Time Synchronization

86

Drag and Drop User Interface

86

Enterprise Grade Security Controls

86

Mobility Support

85

Audit Trail

85

Large File Optimization

85

Electronic Signatures

85

Data Loss Prevention

85

3rd-Party Integrations

85

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Quality of Features

87

Business Value Created

87

Ease of Data Integration

86

Usability and Intuitiveness

85

Availability and Quality of Training

85

Breadth of Features

85

Product Strategy and Rate of Improvement

85

Ease of IT Administration

84

Ease of Customization

84

Vendor Support

82

Dropbox Business Reviews

Jeffrey H.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

0utstanding Cloud Storage Partner

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Its additional features like lost file recovery, 2 factor authentication (2FA) and Single Sign On among others.

What is your favorite aspect of this product?

I like its capacity for large storage space and the fact that you can store files there and retrieve them from anywhere.

What do you dislike most about this product?

There's a concern with security, plus it's more expensive to host in comparison.

What recommendations would you give to someone considering this product?

I highly recommend it especially to large firms due to its very much needed additional features like 2 FA, SSO, File Recovery and Live Customer Support. Definitely the app to use.

Pros

  • Helps Innovate
  • Generous Negotitation
  • Transparent
  • Includes Product Enhancements

Fred R.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Mobile-first file storage and sharing solution

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

Dropbox Business indexes files in any repository so users can find, edit, share, and update files easily. Dropbox powerful search does a full-text search and surpasses the need to dig deep to find the most updated file within seconds.

What is your favorite aspect of this product?

It employees search for a particular file, the system will automatically suggest an updated version if it exists from any repository, even when employees have no idea that it was updated.

What do you dislike most about this product?

The interface follows a traditional folder structure to store files. For example, the marketing team can't have a separate interface than the HR team.

What recommendations would you give to someone considering this product?

Use of Dropbox Business helps businesses avoid going through the long and resource-intensive process of developing and maintaining their own content management platform.. It doesn't restrict on the number of folders employees can create. It even allows users to pin, star or bookmark important content.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

brianna o.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

An amazing cloud storage platform.

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

It is very easy to organize, share or access files and to search files by its name. You can easily share files with any account. It provides recovery of lost files and more effective team collaboration. Shared files are access able throughout the world anytime. You don’t need to upload file again and again after editing. You just need to update and share by just giving link if the person is in your team and has given access. You can keep track on who is editing the files. It is more professional and business focused.

What is your favorite aspect of this product?

It is designed for a modern collaborating workspace to save your time. It is very easy to collaborate with co-workers for projects.

What do you dislike most about this product?

It fails to give metadata like the date and time of the creation of file. It takes a lot of time to upload large files. The most expensive plan hasn’t even enough storage. It has a great interaction with third parties like canva, slack, zappier, otter, etc. which makes your work easier. Private Key management is missing. It has some sync conflicts result in multiple copies of a file which could be confusing.

What recommendations would you give to someone considering this product?

It is recommended and trusted, your company can easily rely-on it. Free version is ok but I would recommend the paid plan if you want sufficient storage.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Respectful

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