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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Christina R.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Excellent digital verification Approach

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign ensure the sight and hearing impaired persons gain access. DocuSign has the capability to accept and support Government provided documents such as ID’s and passports.

What is your favorite aspect of this product?

DocuSign has the capability of saving information and data. New customers get to enjoy a trial period of 30 Days before they decide to fully acquire the platform that also has a multi support format of files.

What do you dislike most about this product?

New companies may face payment issues as DocuSign fails to employ flexible payment plans. It also fails to integrate fully with out-dated infrastructure and from that, it provides poor navigation instructions and poor user interface.

What recommendations would you give to someone considering this product?

DocuSign’s has advanced technologically over the years providing identify verification from any location globally also providing quickest solution to data security.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Francois B.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

great tool but pricey

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

the great ease of use

What is your favorite aspect of this product?

audit trail

What do you dislike most about this product?

the price!

What recommendations would you give to someone considering this product?

if it integrates perfectly within your existing tools go for it

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Commodity Features
  • Less Inspiring

Tanvi P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Costly as a team utility

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

It requires no scanning, printing, faxing documents so as to get digital signatures on the paper.

What is your favorite aspect of this product?

The color co-ordination of the entered signature and the interpreted signature was at par and didn't really feel that the interpreted one was infact a digital one. So, its good that I didn't have to use paper and then scan the original signature.

What do you dislike most about this product?

Technical lag and slight glitches because of which entered information got lost quickly.

What recommendations would you give to someone considering this product?

Great for team use. Might turn out a bit expensive for single use considering its a prolonged tenure that one is signing up for.

Pros

  • Helps Innovate
  • Client Friendly Policies
  • Continually Improving Product
  • Reliable

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