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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Audit Trail
Notifications
Templates
Customizable Branding
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Christina R.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Mar 2024
Excellent digital verification Approach
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign ensure the sight and hearing impaired persons gain access. DocuSign has the capability to accept and support Government provided documents such as ID’s and passports.
What is your favorite aspect of this product?
DocuSign has the capability of saving information and data. New customers get to enjoy a trial period of 30 Days before they decide to fully acquire the platform that also has a multi support format of files.
What do you dislike most about this product?
New companies may face payment issues as DocuSign fails to employ flexible payment plans. It also fails to integrate fully with out-dated infrastructure and from that, it provides poor navigation instructions and poor user interface.
What recommendations would you give to someone considering this product?
DocuSign’s has advanced technologically over the years providing identify verification from any location globally also providing quickest solution to data security.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Francois B.
- Role: C-Level
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2024
great tool but pricey
Likeliness to Recommend
What differentiates DocuSign from other similar products?
the great ease of use
What is your favorite aspect of this product?
audit trail
What do you dislike most about this product?
the price!
What recommendations would you give to someone considering this product?
if it integrates perfectly within your existing tools go for it
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Commodity Features
- Less Inspiring
Please tell us why you think this review should be flagged.
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Tanvi P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Costly as a team utility
Likeliness to Recommend
What differentiates DocuSign from other similar products?
It requires no scanning, printing, faxing documents so as to get digital signatures on the paper.
What is your favorite aspect of this product?
The color co-ordination of the entered signature and the interpreted signature was at par and didn't really feel that the interpreted one was infact a digital one. So, its good that I didn't have to use paper and then scan the original signature.
What do you dislike most about this product?
Technical lag and slight glitches because of which entered information got lost quickly.
What recommendations would you give to someone considering this product?
Great for team use. Might turn out a bit expensive for single use considering its a prolonged tenure that one is signing up for.
Pros
- Helps Innovate
- Client Friendly Policies
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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