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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Jeff M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

It’s ok but I prefer a different solution

Likeliness to Recommend

4 /10

What differentiates DocuSign from other similar products?

PandaDoc instead of Docusign

What is your favorite aspect of this product?

Digital signing is ok

What do you dislike most about this product?

That we were promised one price and given another

What recommendations would you give to someone considering this product?

Go with another solution or make sure you have the price in writing

Pros

  • Security Protects

Cons

  • Less Friendly Negotiation
  • Slower Product Innovation
  • Less Reliable

Yeni O.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Always met my document signing needs.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Docusign is more than a software for collecting electronic signatures. It is used by several departments within my organization as a web form for collecting informations, as an enabler for quote to cash processes within the sales department, and so on. This multi-use case nature of Docusign stands it out from close alternatives, I think.

What is your favorite aspect of this product?

I am impressed with the security provisions on Docusign which ensures the safety and authenticity of data shared through the platform . In this case, Docusigns threat detection and signer ID verification protocols clearly come to mind. More personally, the seamless and straightforward process of collecting and signing documents through Docusign really appeals to me.

What do you dislike most about this product?

Docusign mobile app. can and should be better. I have had multiple experiences with minor glitches on the app. which forces me to signout and then sign-in back into the app. On other occasions, I have to tap on an option multiple times before it responds.

What recommendations would you give to someone considering this product?

For all processes that involve inputting signatures digitally, I think Docusign should get strong consideration.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Maria kemi W.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

For e-signatures, it is the best.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Its support for the most important type of document file formats we use in my department. This ensures that my team can send important documents for signature collection. Close to this is Docusign's ability to automatically tag form fields on pdf documents , ensuring that our contractual documents are filled faster and with less room for errors.

What is your favorite aspect of this product?

I am in love with Docusign's contract lifecycle feature. With this feature, we have been able to integrate Docusign with our CRM ( customer relationship management ) tool of choice, therefore allowing for automatic population of contractual documents to be sent to new partners and customers.

What do you dislike most about this product?

Docusign impresses me in all ways and honestly, it has perfectly met the business needs of my department and organization at large.

What recommendations would you give to someone considering this product?

Integrating Docusign with critical third party software programs is important for would-be teams and departments looking to adopt this software program.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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