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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
87%
Conflict Resolution:
92%
Strategy & Innovation:
89%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

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3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 88

E-Signatures

91

Digital Signature

90

User-Friendly

89

Security

88

Mobile

88

Regulatory Compliance

87

Audit Trail

87

Notifications

86

Templates

86

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

87

Quality of Features

86

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of Data Integration

84

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

82

DocuSign Reviews

Megan S.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Easy to use software, love it compared to others

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

I just think it's easiest to use this software over others

What is your favorite aspect of this product?

I can personalize and save my signature in my account

What do you dislike most about this product?

I don't dislike anything about this product - it is super easy to use and very reliable

What recommendations would you give to someone considering this product?

Setup an account so you can save your signature so you don't have to redraw it each time

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Industry Specific Role
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Great product that makes working remotely a breeze

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Matthew S.

  • Role: Public Sector
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

This is a good product, it delivers.

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

Not sure really.

What is your favorite aspect of this product?

I can sign for things remotely.

What do you dislike most about this product?

Nothing I can think of.

What recommendations would you give to someone considering this product?

It's good.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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