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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Farmer J.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

DocuSign makes signing documents easy and secure

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

most widely known and used company

What is your favorite aspect of this product?

saves time

What do you dislike most about this product?

not sure if notarized documents can be added in the future

What recommendations would you give to someone considering this product?

highly reliable resource

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Sharon K. B.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Easy to use for signatures in different locations.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

I haven't used any other products.

What is your favorite aspect of this product?

It's fast and easy to use even for someone not familiar with computer technology.

What do you dislike most about this product?

The inability to create checklists and templates.

What recommendations would you give to someone considering this product?

Be prepared for a pleasant experience.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Stephen J. C.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Not glamorous, but essential for efficiency.

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

DocuSign was easy to implement, and I haven't looked elsewhere since.

What is your favorite aspect of this product?

The UX/UI are minimalist. Streamlined without invasive option choices at the point of execution.

What do you dislike most about this product?

Remarkably easy to use.

What recommendations would you give to someone considering this product?

There are a dozen options on the market. DocuSign has delivered and we haven't had to look elsewhere.

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Helps Innovate

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