Docusign

DocuSign

Composite Score

9.0 /10

CX Score

9.1 /10

248 Reviews Write a Review

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What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 87

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Audit Trail

Notifications

Templates

Customizable Branding

Third-Party Integration

Vendor Capability Ratings

Average 84

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

DocuSign Reviews

Doug M.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2020

Great for compliance and audit trail

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

Tight control on whose allowed to sign, and the process of their signature.

What is your favorite aspect of this product?

Good tracking features.

What do you dislike most about this product?

Difficult to delegate signature authority, and awkward when sending documents to non-users.

What recommendations would you give to someone considering this product?

It will work for your compliance and audit needs.

Pros

Reliable
Security Protects
Continually Improving Product
Trustworthy

Geraldine S.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2020

Good for business.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

I really don't know. It is the only product I've personally used.

What is your favorite aspect of this product?

That you can sign electronically, and not have to print the document, sign it, and then scan it into the computer to return it.

What do you dislike most about this product?

No problems so far.

What recommendations would you give to someone considering this product?

I cannot tell them about other products, so I will tell them that DocuSign was the first eSignature product I was introduced to and I haven't tried another yet.

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Cons

Charges for Enhancements

Harris M.

Role: Finance
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2020

Used Product for last 4 Years

Likeliness to Recommend

6 /10

What differentiates DocuSign from other similar products?

It is easy to implement and can be used in a variety of platforms like desktop and mobile.

What is your favorite aspect of this product?

It is very easy to implement and how to describe how to use the service to a first time user.

What do you dislike most about this product?

Can be difficult to show users who do not have email.

What recommendations would you give to someone considering this product?

Good to implement across platforms and easy to teach first time users how to use.

Pros

Over Delivered
Helps Innovate
Reliable
Performance Enhancing

DocuSign

What is DocuSign?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Security Software provides appropriate data and access security.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Audit Trail View all previous activity including any recent edits and user access.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Doug M.

Great for compliance and audit trail

Likeliness to Recommend

Pros

Geraldine S.

Good for business.

Likeliness to Recommend

Pros

Cons

Harris M.

Used Product for last 4 Years

Likeliness to Recommend

Pros

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Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Audit Trail

Notifications

Templates

Customizable Branding

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training