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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Andy H.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Easy to use & better than Adobe Sign!

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

The ease of use, the templates, the support, & the pricing!

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

nothing about this product do I dislike!

What recommendations would you give to someone considering this product?

It's a great product that I highly doubt you won't like to use considering how easy it makes your life & everyone else's having to use it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Stephen M D.

  • Role: Vendor Management
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Easy application, productive solution

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

DocuSign is a well-known and highly respected product.

What is your favorite aspect of this product?

It allows for the completion of business contracts and agreements using electronic signatures which saves businesses money and time for travel.

What do you dislike most about this product?

I have no dislikes of this product.

What recommendations would you give to someone considering this product?

Do your due diligence and make comparisons to insure this is the product for you and your business.

Pros

  • Effective Service
  • Saves Time
  • Respectful
  • Security Protects

Harry B.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Flexible and secure

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

For a small business it provides flexibility and security.

What is your favorite aspect of this product?

Security of signatures

What do you dislike most about this product?

Not as easy to use as indicated.

What recommendations would you give to someone considering this product?

Make certain the need is there for secure signatures.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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