DocuSign Logo Award Winner Product Badge
DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

Filter By

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Akbar B.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Intuitive Ease Of Use

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Their intuitive software puts even the first time user at ease and reduces the headaches and backlash associated with missing a critical signature while you were busy doing a million other things.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

nothing so far

What recommendations would you give to someone considering this product?

Go with it if you're looking for a fairly priced software which reduces your headaches quite a bit and doesn't miss out on anything.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Saves Time

Joshua M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Simplifies documents signing process

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign builds effectiveness and versatility;altogether diminishing the measure of genuine administrative work and clutter.With DocuSign you can sidestep all the paper preparing delays and make a superior experience for all users.

What is your favorite aspect of this product?

DocuSign has simplified and smoothed the contracts' approval process. I can send, sign, and approve files from anywhere at any time using any device. I like that it has reduced errors and time taken to sign documents. It has saved me the hassle of decoding handwritten documents since it is digital.

What do you dislike most about this product?

It saved me time and money in receiving signatures and I highly recommend this tool to all digital marketers for signing and receiving agreements from clients.

What recommendations would you give to someone considering this product?

DocuSign is easy to use and time-saving. I absolutely recommend this product to freelancers, small and medium organizations.

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Jenn W.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Great product for IT and Business use.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

The convenience of specific documentation with a user friendly interface

What is your favorite aspect of this product?

User Interface

What do you dislike most about this product?

Nothing to note

What recommendations would you give to someone considering this product?

If you are dependent on fax technology or require signatures - this is a solution for your business.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Helps Innovate

Cons

  • Under Delivered

Most Popular DocuSign Comparisons