Docusign

DocuSign

Composite Score

9.0 /10

CX Score

9.0 /10

225 Reviews Write a Review

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What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 87

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Notifications

Audit Trail

Customizable Branding

Templates

Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

DocuSign Reviews

Krista R.

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2020

Gets the job done, but not very comprehensive.

Likeliness to Recommend

6 /10

What differentiates DocuSign from other similar products?

It is pretty user-friendly (especially for the end-user), and it is trustworthy as far as security. It allows for more customization than some other, similar products.

What is your favorite aspect of this product?

Ease of sending a document to be signed.

What do you dislike most about this product?

The inability to edit PDFs directly in the product (other than being able to delete a page).

What recommendations would you give to someone considering this product?

Consider your budget and the breadth of features you will require because it can only do so much for the cost. It can be frustrating to use DocuSign if you need vast customization of the forms or need to be able to really control what you want put in to the docs through the product/the urgency of signature required, etc.

Pros

Respectful
Enables Productivity
Reliable
Performance Enhancing

Cons

Less Effective Service
Under Delivered
Inhibits Innovation

Joshua M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

Simplifies documents signing process

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign builds effectiveness and versatility;altogether diminishing the measure of genuine administrative work and clutter.With DocuSign you can sidestep all the paper preparing delays and make a superior experience for all users.

What is your favorite aspect of this product?

DocuSign has simplified and smoothed the contracts' approval process. I can send, sign, and approve files from anywhere at any time using any device. I like that it has reduced errors and time taken to sign documents. It has saved me the hassle of decoding handwritten documents since it is digital.

What do you dislike most about this product?

It saved me time and money in receiving signatures and I highly recommend this tool to all digital marketers for signing and receiving agreements from clients.

What recommendations would you give to someone considering this product?

DocuSign is easy to use and time-saving. I absolutely recommend this product to freelancers, small and medium organizations.

Pros

Efficient Service
Effective Service
Helps Innovate
Continually Improving Product

Patti F.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Great product and fulfills many needs.

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

Price differs from other similar products but if you pay for the full year this product does provide a discout.

What is your favorite aspect of this product?

The many features and it saves a lot of time and running around.

What do you dislike most about this product?

The only dislike with this is sometimes there is confusion on the receiving end of this product when it comes to needing permissions for access.

What recommendations would you give to someone considering this product?

I would say to try the 30 day free trial.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

DocuSign

What is DocuSign?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Security Software provides appropriate data and access security.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Audit Trail View all previous activity including any recent edits and user access.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Krista R.

Gets the job done, but not very comprehensive.

Likeliness to Recommend

Pros

Cons

Joshua M.

Simplifies documents signing process

Likeliness to Recommend

Pros

Patti F.

Great product and fulfills many needs.

Likeliness to Recommend

Pros

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Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Notifications

Audit Trail

Customizable Branding

Templates

Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training