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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Audit Trail
Notifications
Templates
Customizable Branding
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
![](https://cdn-public.softwarereviews.com/production/profile_image/1028577/original/1028577.jpg?1603337841)
Christopher W.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2020
Nice features, pricey software
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Brand reputation
What is your favorite aspect of this product?
Digital signatures
What do you dislike most about this product?
Price point
What recommendations would you give to someone considering this product?
Consider how this software can benefit your organization and determine which features it is missing
Pros
- Reliable
- Enables Productivity
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
![](https://cdn-public.softwarereviews.com/production/profile_image/1087400/original/1087400.jpg?1604086841)
Adam S.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2020
Great product, very easy to use
Likeliness to Recommend
What differentiates DocuSign from other similar products?
The video while signing, genius
What is your favorite aspect of this product?
Very simple to use
What do you dislike most about this product?
Very hard to make documents “perfect” for customer
What recommendations would you give to someone considering this product?
Allow a notary to notarize during the signing.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Sean B.
- Role: Public Sector
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2020
The product was reliable and easy to use.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
I've used a few of these programs before but DocuSign seemed to flow easily from one step to the next.
What is your favorite aspect of this product?
Very easy to use.
What do you dislike most about this product?
There was nothing I disliked.
What recommendations would you give to someone considering this product?
The ease of use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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