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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Christopher W.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Nice features, pricey software

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

Brand reputation

What is your favorite aspect of this product?

Digital signatures

What do you dislike most about this product?

Price point

What recommendations would you give to someone considering this product?

Consider how this software can benefit your organization and determine which features it is missing

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Saves Time

Adam S.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Great product, very easy to use

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

The video while signing, genius

What is your favorite aspect of this product?

Very simple to use

What do you dislike most about this product?

Very hard to make documents “perfect” for customer

What recommendations would you give to someone considering this product?

Allow a notary to notarize during the signing.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Sean B.

  • Role: Public Sector
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

The product was reliable and easy to use.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

I've used a few of these programs before but DocuSign seemed to flow easily from one step to the next.

What is your favorite aspect of this product?

Very easy to use.

What do you dislike most about this product?

There was nothing I disliked.

What recommendations would you give to someone considering this product?

The ease of use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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