Docusign

DocuSign

Composite Score

9.0 /10

CX Score

9.0 /10

225 Reviews Write a Review

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What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 87

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Notifications

Audit Trail

Customizable Branding

Templates

Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

DocuSign Reviews

Olga L.

Role: Sales Marketing
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Overall good product but pricing isn’t flexible.

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

It offers initials rather than the whole signature. Also I can add people to receive the signed copy of the document, which is very helpful for me and saves me time.

What is your favorite aspect of this product?

Option to send reminders to signors

What do you dislike most about this product?

Pricing structure and plans are not flexible. It lacks ability to pay per use.

What recommendations would you give to someone considering this product?

Make sure to train your personnel as it can get a little complicated in the beginning

Pros

Enables Productivity
Security Protects
Helps Innovate
Continually Improving Product

Cons

Vendor Friendly Policies
Less Fair
Vendor's Interest First

Saurabh N.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Very good enterprise integrations support

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

The ability to integrate into third party systems be it CRM, CPQ, or ERP systems to enable end-to-end approvals workflow.

What is your favorite aspect of this product?

It's perfect fit for the enterprise sales teams - to share documents simultaneously without any follow up manual efforts like calling, texting, etc.

What do you dislike most about this product?

Having to create and maintain accounts and not having the choice like guest user access or some sort of free ride users.

What recommendations would you give to someone considering this product?

Ease of use with respect to account maintenance would be very much desired and appreciated.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Efficient Service

Caitlynn D.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Game Changer!

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

DocuSign is an excellent product because of the variety of features offered compared to other electronic signature platforms. DocuSigb offers a high level of security, templates, customizable features, excellent user interface, and administrative control.

What is your favorite aspect of this product?

Docusign is used through our organization and my favorite aspect is the ability to track and manage thousands of documents at a glance. It saves an extra step of trying to complete a spreadsheet and does most of the leg work for you.

What do you dislike most about this product?

Since using Docusign I have not encountered any issues.

What recommendations would you give to someone considering this product?

Anyone needing signatures would benefit from DocuSign. If you are currently not using an e-signature platform, it would be a great investment to switch to electronic because it saves time and money.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

DocuSign

What is DocuSign?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Security Software provides appropriate data and access security.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Audit Trail View all previous activity including any recent edits and user access.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Olga L.

Overall good product but pricing isn’t flexible.

Likeliness to Recommend

Pros

Cons

Saurabh N.

Very good enterprise integrations support

Likeliness to Recommend

Pros

Caitlynn D.

Game Changer!

Likeliness to Recommend

Pros

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Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Notifications

Audit Trail

Customizable Branding

Templates

Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training