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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Mohsin K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

DocuSign expedite speedily and seamless eSignature

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

DocuSign eSignature is one the best solution to provide a seamless and speedy solution to expedite the contract procedures with e-signatures. There are a lot of features that I believe are unique. In contract agreement business multiple languages is a constraint because clients/vendors are across the country, surprisingly DocuSign removes the geographical barrier by supporting more than 40 languages. The best part of DocuSign is that you can assign all the components needed for a specific document and then send it to the signatory. The person just needs to click through the auto-populated fields and the complete process is done automatically.

What is your favorite aspect of this product?

I like this software as this is very easy to use and fast too, I can send any digital documents in just a few seconds to all my customers for eSignature and recipients also have the privilege to sign these documents using any devices as this software supports almost all the available devices. Integration and customisation play vital roles. Integration with Salesforce and GoogleDrive is too much helpful. This platform tracks any modification done on the document by every individual with complete information when the contract has been viewed or signed, a notification will be sent from the platform end. The brand customisation is nicely handled.

What do you dislike most about this product?

DocuSign is working perfectly fine for me and I am loving this platform. But it would be good to add more pre-defined templates. I think there can be more precise solutions for preset signature options. There's something about the font-based signatures that feel too unofficial. There could be more choices in the style of signature that would make it a lot better.

What recommendations would you give to someone considering this product?

DocuSign is very easy to use and very easily adaptable to any new person, no matter the person is technical or non-technical. No more paperwork and it become my lifeline and Docusign plays a vital role.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Shreshthi M.

  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Remote onboarding is easy with Docusign

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

The features are easy to use, customizable and works well with many other HR applications.

What is your favorite aspect of this product?

Doing away with paper and maintains documents in digital format.

What do you dislike most about this product?

It is difficult for people draw their actual signature. The company needs to have policies to onboard people remotely.

What recommendations would you give to someone considering this product?

Great product, highly useful during the pandemic.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Fair

Miranda M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best way to collect signatures

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Ease of use

What is your favorite aspect of this product?

Convenient

What do you dislike most about this product?

Can be hard to personalize

What recommendations would you give to someone considering this product?

Ensure implemented fully

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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