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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Sathisha V.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent e-Signature tool

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Ease of use and centralized tracking

What is your favorite aspect of this product?

Transparent workflows Reminders and notifications on change in status are very helpful Unique ID for each request Dashboard is informative Integration with other 3rd party tools User interface is good

What do you dislike most about this product?

High price tag compared to similar products

What recommendations would you give to someone considering this product?

Recommended

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alexandre L.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great Product

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Can't say, but this is easy to use even on mobile

What is your favorite aspect of this product?

Mobile e-signature is a good feature

What do you dislike most about this product?

can be unresponsive to touch signature

What recommendations would you give to someone considering this product?

on mobile use a small stylet/touch-pen

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

Navya R.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Digitalized document signature execution process

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

User friendly platform and transparent workflows

What is your favorite aspect of this product?

Ability to integrate with other tools Approval workflows UX is very good to navigate Detailed and informative dashboard Customized reports Mobile access Multi-layered security

What do you dislike most about this product?

Document size limit should be increased

What recommendations would you give to someone considering this product?

Highly recommended e-Signature tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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