Docusign

DocuSign

Composite Score

9.0 /10

CX Score

9.0 /10

225 Reviews Write a Review

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What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 87

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Notifications

Audit Trail

Customizable Branding

Templates

Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

DocuSign Reviews

Sara Y.

Role: Operations
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

DocuSign saves time and trees

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

The software is relatively inexpensive. It integrates with Slack, Zoom, and other work from home tools, which makes the whole back and forth process easier on remote workers. I also like that you can use DocuSign as a project management tool to a certain extent. You can send notifications for employees to sign, scan, and send important document in real time (all without writing an email).

What is your favorite aspect of this product?

I am an environmentalist, so I appreciate that this software is eco-friendly, reduces its own carbon footprint, and saves trees as an added benefit. Gone are the days when I have to print out a document, scan it, and manually enter it back into our CRM. With DocuSign, the process is instant! As someone who onboards and off-boards a lot of people (from temporary employees, consultants, contractors, and seasonal interns), I enjoy not having to waste so much paper, ink, and time getting and preparing all these documents together.

What do you dislike most about this product?

Not a dealbreaker, but I wish that they provided discounts to nonprofit organizations such as ours.

What recommendations would you give to someone considering this product?

Please utilize the free trial prior to purchase and play around with the platform! if you're working for a nonprofit or political campaign then you may be hesitant to buy an annual software license, but I encourage you to do so if you have the budget or funding for it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Sathisha V.

Role: Vendor Management
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Excellent e-Signature tool

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Ease of use and centralized tracking

What is your favorite aspect of this product?

Transparent workflows Reminders and notifications on change in status are very helpful Unique ID for each request Dashboard is informative Integration with other 3rd party tools User interface is good

What do you dislike most about this product?

High price tag compared to similar products

What recommendations would you give to someone considering this product?

Recommended

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Navya R.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Digitalized document signature execution process

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

User friendly platform and transparent workflows

What is your favorite aspect of this product?

Ability to integrate with other tools Approval workflows UX is very good to navigate Detailed and informative dashboard Customized reports Mobile access Multi-layered security

What do you dislike most about this product?

Document size limit should be increased

What recommendations would you give to someone considering this product?

Highly recommended e-Signature tool

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

DocuSign

What is DocuSign?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Security Software provides appropriate data and access security.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Audit Trail View all previous activity including any recent edits and user access.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Sara Y.

DocuSign saves time and trees

Likeliness to Recommend

Pros

Sathisha V.

Excellent e-Signature tool

Likeliness to Recommend

Pros

Navya R.

Digitalized document signature execution process

Likeliness to Recommend

Pros

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Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Notifications

Audit Trail

Customizable Branding

Templates

Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training