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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

87

Notifications

86

Audit Trail

86

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

79

DocuSign Reviews

Craig M.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Docusign changed how we got documents signed.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Our customers find it easy to figure out Docusign contracts we send to them and in a lot of cases, they already have had experience using the software in previous engagements with other companies. This positive popularity saves my company time, as we rarely have to spend an extra time or effort guiding customers on how to go about signing agreements. We simply add a small instruction and that's all.

What is your favorite aspect of this product?

In recent times, we've made use of Docusign's web forms a lot , as it has proven to accelerate our contract signing process by enabling the capture of important data from a potential signee, which is then used to automate the creation of "contractual documents" that is sent to signees to be signed. With the use of Docusign's web forms, we have been able to connect the process of collecting data and the process of generating agreements,

What do you dislike most about this product?

Docusign is in the list of software programs I use in my professional life , with which I have rarely had any major issues, I have had Docusign suddenly log me off its mobile app in the past, forcing me to re-login and begin the document signing process all over again. The aforementioned happening now and then is definitely an obstacle I have successfully coped with.

What recommendations would you give to someone considering this product?

Docusign supports virtually all file types from my experience, and this leaves professionals or teams deploying this software with one less problem to worry about.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Jesse L.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Industry leader with good reason

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Docusign has a robust and industry standard approach to all of the functions they offer. The end user's ability to sign and send documents is intuitive and easier to digest than competitors. The GUI from a front and back end perspective is easy to manage, identify possible actions, and navigate without confusion.

What is your favorite aspect of this product?

As a service owner, the backend is clearly organized, which helps keep things going during support calls. Also our service and sales rep have been both integral to the implentation and the questions that came about during the first couple months.

What do you dislike most about this product?

Some of the API Integrations are a bit clunky and require some handholding, but ultimately is just a learning curve that can be overcome after one or two connections.

What recommendations would you give to someone considering this product?

Schedule a demo and ask pointed questions tied to your organizations current e-signing solution. This helps the rep really tailor the call to a real world example that you have, in which you can clearly depict what makes Docusign an industry leader. In this case, seeing is believing.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Respectful

Anjum M.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Best e-signature solution

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

Send multiple recipients at once. We have integrated other sign products with few clients and you can not send email to multiple signer.

What is your favorite aspect of this product?

Audit trails and automated workflows, including reminders.

What do you dislike most about this product?

While basic features are easy to use, setting up advanced workflows, custom fields, or integrations can be complex and may require technical assistance.

What recommendations would you give to someone considering this product?

Yes, I will recommend Docu Sign to someone who is looking for a easy app for sending document for signatures.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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