DocuSign Logo Award Winner Product Badge
DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

Filter By

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Kalyanasundaram T.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Features Bound, Easy use

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

It provides more functionalities than other competitors. Like, Real time audit trail, Automated Notifications

What is your favorite aspect of this product?

Real time audit trail

What do you dislike most about this product?

Pricing is higher than other products

What recommendations would you give to someone considering this product?

If you are willing for more customization, go for it. Also it provides more features for document e-sign

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

Rushdi A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Fantastic integrations! But not much else to say

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

I don't believe there is much differentiation other than the fact they offer better integrations with 3rd party apps than their competition.

What is your favorite aspect of this product?

Integrations as previously stated.

What do you dislike most about this product?

Workflow can be a bit cumbersome at times.

What recommendations would you give to someone considering this product?

Use this if you were looking to integrate with a wide variety of apps

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Commodity Features
  • Less Effective Service
  • Wastes Time

Quazi Motahar H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

DocuSign: Best and easy to use e-signature tool

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

DocuSign is easy to use and implement. It enhances the online document processing and contracts between clients and corporates. Simple UI and budget-friendly product that boosts and eases the form fill-ups and signatures on essential documents online regarding documents like contracts and agreements.

What is your favorite aspect of this product?

Simple interface and easy to use; Can share the doc files of agreements or contracts to the clients by providing secured signatures and dates; Simplifies the fill-up, submission, and signing of important documents like contracts, agreements, MSA, and NCA over online to remove the hassle of manual paper works.

What do you dislike most about this product?

If the DocuSign team can add more fonts and theme customization would be great. Also, drag-and-drop features can include for more efficiency.

What recommendations would you give to someone considering this product?

It's a great tool for completing all signatures, submissions, and important paperwork on online. No need for manual paperwork like Printout then signing and then again scanning and reformatting, uploading resubmission. It saves time, and hassles and is much more secure and transparency on online document submission and agreements. It's a must-have tool for conducting business agreements, NCA, MSA, and contracts online.

Pros

  • Enables Productivity
  • Effective Service
  • Saves Time
  • Fair

Most Popular DocuSign Comparisons