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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

87

Notifications

86

Audit Trail

86

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

79

DocuSign Reviews

Brian L.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Easy of Adoption

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

I love the fact it took our business into the 2020's when sending out proposals vs sending someone a pdf and having them print it out. It allows us to close more deals faster and improves our bottomline.

What is your favorite aspect of this product?

I love the ease of use of the product allows proposals to be stored in our CRM on the record of the signer.

What do you dislike most about this product?

I wish we would have had this for like 2 or more years.

What recommendations would you give to someone considering this product?

Buy it as quick as possible.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Micheal N.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Popular and efficient solution for signing

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign is the only solution that can perfectly deal with my intricate templates that is why I love it and recommend it. In addition to that now I don't have to ask everyone to leave and confuse them with repeated emails because I can amend an email after it has been sent to remedy mistakes.

What is your favorite aspect of this product?

DocuSign enhances security, confidentiality, and productivity with a seamless workflow. It streamlines our document-processing workflow. We can produce, send, track, and electronically sign papers without spending a fortune. Automate workflows for all types of documents, from simple contracts to the most intricate contracts and master service contracts. Documents may be sent, reviewed, and signed at your leisure from any location thanks to this solution that can be used on iOS, Windows, Android, and Mobile.

What do you dislike most about this product?

Although no serious concerns have been discovered thus far, documents' formats can occasionally change when downloaded from their safekeeping. It's a little expensive for small enterprises. Processing large files is also a little challenging for new users.

What recommendations would you give to someone considering this product?

If you don't want to install the application you can use it right from your browser. With only one click, sign documents and transform your browser into a robust signing tool. Upload a file to the DocuSign eSignature Chrome integration to begin gathering signatures, then complete the tagging procedure in DocuSign.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Cathy W.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Sufficient Assistance in Electronic Signature.

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign is a practical digital signature solution, that ensure the entire system is well encrypted and only persons with authorization gain the access for the systems.

What is your favorite aspect of this product?

DocuSign has the image library, which ensure the system recognize the initial signature in case one forgets

What do you dislike most about this product?

DocuSign has inclined positive security measures for suitable access and identity management .

What recommendations would you give to someone considering this product?

DocuSign is competent and digitally applicable for business functionality. There is better and structured systems access protocols.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

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