Docusign

DocuSign

Composite Score

9.0 /10

CX Score

9.1 /10

248 Reviews Write a Review

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What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 87

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Audit Trail

Notifications

Templates

Customizable Branding

Third-Party Integration

Vendor Capability Ratings

Average 84

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

DocuSign Reviews

Jeanette F.

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Most feature-rich and adaptable framework

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

Although DocuSign is incredibly user-friendly, it also boasts several cutting-edge features that distinguish it apart from its competitors and give it an edge. We can create unique agreements that appear professional thanks to a variety of excellent templates and features. This approach makes it easy to amend documents and establish signature deadlines.

What is your favorite aspect of this product?

DocuSign has enabled quick document review so that agreements and other documents may be promptly approved, speeding up the process and getting jobs rolling. We can complete chores while remaining in our homes or businesses because it allows for remote access. DocuSign is an online console that may greatly save administrative labor because of its versatile, user-friendly design and top-notch assistance.

What do you dislike most about this product?

Other than staff that is reluctant to adapt and adopt new algorithms, I certainly have not encountered any problems with Docusign for the demands of our business. I disliked the first look it gave me, some framework features may seem to make sense, but this is only occasionally the case.

What recommendations would you give to someone considering this product?

Even though there are several easy-to-use e-signing solutions on the market, it can be challenging to choose one that is truly strong, reliable, and secure. To compare the DocuSign app to less expensive, user-friendly alternatives, businesses must first give it a try. It is a tool that is safer, more feature-rich, and more entertaining than any other tool.

Pros

Continually Improving Product
Reliable
Enables Productivity
Effective Service

Imran Noon D.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

More featured needed, but still very good product

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

accepted in 180+ countries, 44 languages support and penetration in 14 industries

What is your favorite aspect of this product?

customizable template feature is really great and integration with local DBs makes sales record handling and reporting way friendly

What do you dislike most about this product?

In the beginning, glitched and bugs really frustrate me but things got better with time.

What recommendations would you give to someone considering this product?

There are a bunch of other products available with slightly different features, so I would recommend having a detailed analysis of your need to pick any of them. we used docu-sing in a startup company for 5 years and it was a life savior for us.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Douglas S.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Great functionality/audit...easy to use

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Recognized leader in the space, globally used, very intuitive platform...

What is your favorite aspect of this product?

Functionality and speed

What do you dislike most about this product?

N/A...very satisfied with DocuSign!

What recommendations would you give to someone considering this product?

Definitely compare to other platforms and you will see DocuSign rises to the top...

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

DocuSign

What is DocuSign?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Security Software provides appropriate data and access security.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Audit Trail View all previous activity including any recent edits and user access.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Jeanette F.

Most feature-rich and adaptable framework

Likeliness to Recommend

Pros

Imran Noon D.

More featured needed, but still very good product

Likeliness to Recommend

Pros

Douglas S.

Great functionality/audit...easy to use

Likeliness to Recommend

Pros

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Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Mobile

Security

Regulatory Compliance

Audit Trail

Notifications

Templates

Customizable Branding

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training