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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Sahil B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Your key to digital transformation is DocuSign !!

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

Every aspect of HR, including onboarding, attrition, promotions, and other use cases, is handled by DocuSign. The capacity for a candidate or an employee to sign the necessary papers virtually anywhere is the business challenge that DocuSign resolves. Another issue that the digital audit trail addresses is the issue of misplaced documents, etc.

What is your favorite aspect of this product?

Simple to operate, the manage tab makes it incredibly simple to view the status of each of your envelopes. The date/time stamp, signer's name, email address, and IP address are all visible on this legally binding document. It's quite convenient to have a single, enforceable document including all of your contracts. This function can save you from squandering an expensive "Envelope." You should learn more about that function if you aren't already since it might help you avoid wasting time, money, or frustration.

What do you dislike most about this product?

When you've finished signing, send me an email inviting me to join. It's perplexing. It always gives me the impression that I may have skipped a step. A larger page to indicate completion

What recommendations would you give to someone considering this product?

DocuSign is a lifesaver when you need to sign documents quickly and on the fly. Having a trustworthy digital solution is a game changer for me because I detest paperwork. Digital has become the new standard, and since there is no waste, it is significantly healthier for the environment. It's so ridiculously simple to use that even my mum could do it!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features
  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Perfect for remote setup

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

James I.

  • Role: Vendor Management
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Has a polished appearance

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign is the software I chose over all others because it is the most feature-rich and adaptable one available, making it ideal for our sales teams and any other company in need of e-signing solutions. The DocuSign platform's user interface is very appealing and has a polished appearance with all the components placed precisely.

What is your favorite aspect of this product?

Docusign allows the freedom to maintain the workstream flowing from everywhere rather than needing to wait for somebody to be physically present in the office, as working remotely has become the new trend in the business setting. I adore the freedom it grants me as an administrator. It has an excellent integration mechanism. With the use of interfaces, we may automate the majority of administrative processes. The entire procedure costs little money and takes very little time.

What do you dislike most about this product?

We don't yet know when an erroneous alert comes and we find out that anything is wrong. For businesses that must keep their personnel abreast of the guidelines, whereas this is not the situation at our firm, this could be problematic.

What recommendations would you give to someone considering this product?

DocuSign stands out from competing platforms because it allows for customization and includes a few advanced features. All other platforms offer the same plug-ins and attributes. Try it out if you need something sophisticated and more effective. The pricing is reasonable, and I believe the price was fair considering what was provided.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Caring

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