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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Geise A.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zethi B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Docusign modernized how we collect e-signatures.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

I am of the opinion that Docusign's contract lifecycle management provision sets it apart from similar products. Docusign's Contract lifecycle management ( CLM ) simplifies the process of managing contracts with our customers., across the contracts lifecycle. By automating important manual tasks like contract drafting ,and accelerating contract approvals , we are closing deals faster by simply getting contracts across to our customers faster than we ever did before Docusign.

What is your favorite aspect of this product?

I.love Docusign Web forms. We have leveraged it to capture data and automatically populate agreements for signature, at the point where customers sign-up for our product and services. Making use of Docusign Web forms has improved our signature collection workflow and made us more effective.

What do you dislike most about this product?

Absolutely nothing. As far as signing agreements electronically is concerned. Docusign has perfectly met our needs and expectations.

What recommendations would you give to someone considering this product?

For businesses that run on agreements, Docusign is one to consider.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sarah S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use alternative to wet signatures

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Docusign is an easy solution to wet signatures. It is set apart by it's ease of use and minimal requirements on the recipients end - no downloading apps or software just to sign a document!

What is your favorite aspect of this product?

My favourite aspect of using Docusign is the simplicity when uploading and preparing documents to be sent for signatures.

What do you dislike most about this product?

The cost is quite high if multiple users are needed,

What recommendations would you give to someone considering this product?

Docusign offer trials, so use it and see if it is a good fir for your company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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