Docusign

DocuSign Identify

Composite Score

7.6 /10

CX Score

7.5 /10

19 Reviews Write a Review

Claim Software

What is DocuSign Identify?

Verify signer identity beyond the standard practice of clicking an emailed link. DocuSign Identify makes identity proofing and authentication a seamless part of eSignature. So you protect your important agreements, and your customer experience.

Company Details

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DocuSign Identify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign Identify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

93 Plan to Renew

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 77%
Negotiation and Contract:: 64%
Conflict Resolution:: 65%
Strategy & Innovation:: 71%
Service Experience:: 84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign Identify?

6% Negative

7% Neutral

87% Positive

Pros

Efficient Service
Saves Time
Respectful
Reliable

Feature Ratings

Average 78

Document Verification

Picture Identification

Electronic Signatures

Video Identification

Regulatory Compliance

Document Hosting

Database Integration

Reporting

Risk Assessment

Biometric Identification

Identity Verification

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support

DocuSign Identify Reviews

Stephane B.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Likeliness to Recommend

6 /10

Pros

Efficient Service
Caring
Client Friendly Policies

Cons

Inhibits Innovation
Slower Product Innovation
Vendor's Interest First

Nancy H.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Well known brand

Likeliness to Recommend

10 /10

What differentiates DocuSign Identify from other similar products?

with a big brand well known

What is your favorite aspect of this product?

tied to docusign

What do you dislike most about this product?

cost is much higher than anyone else

What recommendations would you give to someone considering this product?

for regulated industries ensure it works within your company

Pros

Respectful
Enables Productivity
Unique Features
Continually Improving Product

Cons

Vendor's Interest First
Less Friendly Negotiation
Under Delivered

shaffaf k.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Great product, tech support could be better.

Likeliness to Recommend

10 /10

What differentiates DocuSign Identify from other similar products?

High level features and ease of access

What is your favorite aspect of this product?

Cost cutting and time saving

What do you dislike most about this product?

Tech support

What recommendations would you give to someone considering this product?

Be patient regarding tech support otherwise it’s a best product and delivers on all promised features.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

DocuSign Identify

What is DocuSign Identify?

Company Details

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DocuSign Identify Ratings

90 Likeliness to Recommend

93 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love DocuSign Identify?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Verification automates verification of important documents such as proof of address from pictures of utility bills, credit cards, and bank statements.

Picture Identification Allows users to upload pictures to be compared with documentation or data.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Video Identification Provides facial recognition via video feed to compare with identification on file.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Database Integration Integrates with existing client/prospect database.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Risk Assessment 'The system provides an assessment of the risks associated with the individual.

Biometric Identification Allows users to verify their identity using biometrics such as fingerprints.

Identity Verification Ability to verify the authenticity of government-issued identification with the person presenting it.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

DocuSign Identify Reviews

Stephane B.

Likeliness to Recommend

Pros

Cons

Nancy H.

Well known brand

Likeliness to Recommend

Pros

Cons

shaffaf k.

Great product, tech support could be better.

Likeliness to Recommend

Pros

Feature Ratings

Document Verification

Picture Identification

Electronic Signatures

Video Identification

Regulatory Compliance

Document Hosting

Database Integration

Reporting

Risk Assessment

Biometric Identification

Identity Verification

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support