DocuSign Identify Logo
DocuSign Identify Logo
Docusign

DocuSign Identify

Composite Score
7.5 /10
CX Score
7.4 /10
Category
DocuSign Identify
7.5 /10

What is DocuSign Identify?

Verify signer identity beyond the standard practice of clicking an emailed link. DocuSign Identify makes identity proofing and authentication a seamless part of eSignature. So you protect your important agreements, and your customer experience.

Company Details


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DocuSign Identify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign Identify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign Identify?

7% Negative
7% Neutral
86% Positive

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Helps Innovate

Feature Ratings

Average 77

Picture Identification

83

Document Verification

82

Electronic Signatures

80

Video Identification

78

Regulatory Compliance

78

Database Integration

78

Document Hosting

78

Reporting

76

Biometric Identification

69

Risk Assessment

69

Identity Verification

64

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

87

Business Value Created

87

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Vendor Support

79

DocuSign Identify Reviews

Nabeel s.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Couldn't be any more better. Great product

Likeliness to Recommend

10 /10

What differentiates DocuSign Identify from other similar products?

great product with great features.

What is your favorite aspect of this product?

diverse features and the productivity it offers.

What do you dislike most about this product?

nothing in particular

What recommendations would you give to someone considering this product?

definitely should go for it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Turi G.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Great Security Features With DocuSign Identify

Likeliness to Recommend

9 /10

What differentiates DocuSign Identify from other similar products?

With DocuSign Identify, identity proofing and authentication is made easy thanks to the multiple security features

What is your favorite aspect of this product?

Using DocuSign Identify for verification and authentication is easy The software is cost effective It never compromise on security

What do you dislike most about this product?

No bad experience with DocuSign Identify

What recommendations would you give to someone considering this product?

The software has been amazing for security authentication and verification. It is the best in verifying signatures

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Lionel E.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Committed Verification Approach

Likeliness to Recommend

9 /10

What differentiates DocuSign Identify from other similar products?

DocuSign Identify generates passwords for all the business system.

What is your favorite aspect of this product?

DocuSign Identify incorporates biometric, which is a functional part in security measures.

What do you dislike most about this product?

DocuSign Identify is more rational in creating more access and verification structures.

What recommendations would you give to someone considering this product?

DocuSign Identify is an objective avenue that saves on security breaches.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Inspires Innovation