Docusign

DocuSign Identify

Composite Score

7.5 /10

CX Score

7.4 /10

17 Reviews Write a Review

Claim Software

What is DocuSign Identify?

Verify signer identity beyond the standard practice of clicking an emailed link. DocuSign Identify makes identity proofing and authentication a seamless part of eSignature. So you protect your important agreements, and your customer experience.

Company Details

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DocuSign Identify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign Identify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign Identify?

7% Negative

7% Neutral

86% Positive

Pros

Efficient Service
Saves Time
Respectful
Helps Innovate

Feature Ratings

Average 77

Picture Identification

Document Verification

Electronic Signatures

Video Identification

Regulatory Compliance

Database Integration

Document Hosting

Reporting

Biometric Identification

Risk Assessment

Identity Verification

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Vendor Support

DocuSign Identify Reviews

Anamika p.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Excellent customer support team.

Likeliness to Recommend

9 /10

What differentiates DocuSign Identify from other similar products?

It is excellent with customer support team. Very magnificent with documents signing digitally. Adorable with approval for easier compliance.

What is your favorite aspect of this product?

It terrific for candidates to sign their on boarding paperwork. It flexible with data security. It fabulous with identity verification.

What do you dislike most about this product?

Efficiency with audit trail to track documents.

What recommendations would you give to someone considering this product?

Security is awesome with personal documents. Efficiency to prevent fraud. Secure to handle sensitive data.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Parvathy S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Outstanding with workflow approvals.

Likeliness to Recommend

9 /10

What differentiates DocuSign Identify from other similar products?

Valuable tool with efficiency to post documents online. Sensitive access and secure with accessing personal documents. The customer service have been incredible so far. Intuitive dashboard.

What is your favorite aspect of this product?

So far so good have been incredible with compliance thanks to approvals workflows. Elegant and spectacular with e-signatures which is quite saving of paper. Monumental with it's support team.

What do you dislike most about this product?

Great and wonderful tool with access and sending large documents.

What recommendations would you give to someone considering this product?

Incredible journey with documents signing. Monumental with ease of intergration with other applications. Outstanding for it's customer service. Reliable with efficiency with document hosting.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Easy to use, saves lots of time.

Likeliness to Recommend

6 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Cons

Slower Product Innovation

DocuSign Identify

What is DocuSign Identify?

Company Details

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DocuSign Identify Ratings

89 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love DocuSign Identify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Picture Identification Allows users to upload pictures to be compared with documentation or data.

Document Verification automates verification of important documents such as proof of address from pictures of utility bills, credit cards, and bank statements.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Video Identification Provides facial recognition via video feed to compare with identification on file.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Database Integration Integrates with existing client/prospect database.

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Biometric Identification Allows users to verify their identity using biometrics such as fingerprints.

Risk Assessment 'The system provides an assessment of the risks associated with the individual.

Identity Verification Ability to verify the authenticity of government-issued identification with the person presenting it.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

DocuSign Identify Reviews

Anamika p.

Excellent customer support team.

Likeliness to Recommend

Pros

Parvathy S.

Outstanding with workflow approvals.

Likeliness to Recommend

Pros

Easy to use, saves lots of time.

Likeliness to Recommend

Pros

Cons

Feature Ratings

Picture Identification

Document Verification

Electronic Signatures

Video Identification

Regulatory Compliance

Database Integration

Document Hosting

Reporting

Biometric Identification

Risk Assessment

Identity Verification

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Vendor Support