DocuSign CLM Logo Award Winner Product Badge
DocuSign CLM Logo Award Winner Product Badge
Docusign

DocuSign CLM

Composite Score
8.2 /10
CX Score
8.5 /10
Category
DocuSign CLM
8.2 /10

What is DocuSign CLM?

DocuSign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees.

Company Details


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Awards & Recognition

DocuSign CLM won the following awards in the Contract Lifecycle Management category

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DocuSign CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
87%
Conflict Resolution:
92%
Strategy & Innovation:
89%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign CLM?

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4% Negative
4% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 84

E-Signature

94

Contract Approval

86

Contract Authoring

85

OCR Support

85

Reporting Analytics

83

Clause Management

83

Searchable Repository

83

Integration

83

Obligation Management

82

Redlining

82

Workflow

81

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Quality of Features

86

Ease of Data Integration

86

Usability and Intuitiveness

85

Business Value Created

84

Breadth of Features

82

Ease of IT Administration

82

Availability and Quality of Training

82

Vendor Support

82

Ease of Customization

81

Product Strategy and Rate of Improvement

78

DocuSign CLM Reviews

Nixon J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Software for creating and managing contracts.

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

DocuSign CLM’s intuitive interface makes it easy to search, review, audit and manage contracts while simultaneously tracking the entire lifecycle of each contract. It also offers a range of collaboration and notification tools to help users collaborate faster and more efficiently. DocuSign CLM is a reliable solution for organizations that need to manage their contracts effectively and efficiently. It helps reduce costs by streamlining the contracting process and improving contract visibility, thereby minimizing risk.

What is your favorite aspect of this product?

I also appreciate the robust security and control features that ensure compliance with industry standards, regulations, and corporate policies. DocuSign CLM also offers a range of collaboration and notification tools so users can collaborate faster and more efficiently. All in all, DocuSign CLM provides an end-to-end solution that ensures contract management is efficient, secure, and compliant. It’s an ideal product for any organization looking to effectively manage its contracts.

What do you dislike most about this product?

Once signed, the files are no longer accessible after a certain amount of time. For my records, I'd like to be able to download the files. Maybe I'm simply not quite understanding it yet. I would advise enabling printing of the audit trail's history within the contract workflow.

What recommendations would you give to someone considering this product?

For those considering purchasing DocuSign CLM, I would suggest taking advantage of free trials or demos to explore how the software works and determine if it meets their needs. Or consult with current users to gain firsthand insight and feedback into the product. And finally, make sure to read up on pricing plans and terms of use before committing to a purchase. With careful consideration, DocuSign CLM can be a great choice for an effective contract management system.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Monika K.

  • Role: Public Sector
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Streamline the contracting process.

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

DocuSign CLM is a comprehensive contract management software designed to streamline the entire contracting process from beginning to end. It simplifies document generation and signature collection, allowing users to quickly create contracts and get them signed faster. DocuSign CLM also ensures compliance with industry standards, regulations, and corporate policies by providing robust security and control features.

What is your favorite aspect of this product?

My favorite aspect of DocuSign CLM is its ability to provide a comprehensive contract management solution that streamlines the entire contracting process. It simplifies document generation and signature collection, allowing users to quickly create and distribute contracts. Additionally, the intuitive interface makes it easy to manage all contracts while simultaneously tracking their lifecycle. This helps reduce costs and minimize risk.

What do you dislike most about this product?

We would want to see a method for versioning PDF files. It would be wonderful to have all file types available as a preview rather than having to download them all as some file types can't even be seen in Preview mode. On the administrative side, there was a steep learning curve for me. After receiving further instruction to fill in the gaps, I felt considerably more at ease.

What recommendations would you give to someone considering this product?

I would highly recommend DocuSign CLM for anyone in need of a contract management solution. This software is designed to streamline the entire contract creation process, from drafting and signing through renewals. It automates the processing of contracts, allowing users to save time and increase their efficiency. The software also provides real-time tracking and analytics, enabling users to better understand their contracts and make informed decisions. Additionally, the software is easy to use with a user-friendly interface and comprehensive customer support services.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Muhammad Usman S.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Fantastic

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

Easy to access the document

What is your favorite aspect of this product?

On hand assignment

What do you dislike most about this product?

Security risk

What recommendations would you give to someone considering this product?

Keep your documenr security protected

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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