Epicor Software

DocStar

Composite Score

9.0 /10

CX Score

9.3 /10

104 Reviews Write a Review

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What is DocStar?

DocStar is a scalable, strategic cloud-based tool that allows you to manage all of your content securely—from capture to destruction.

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Awards & Recognition

DocStar won the following awards in the Enterprise Content Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

DocStar Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocStar.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

3
Since last award

95 Plan to Renew

3
Since last award

87 Satisfaction of Cost Relative to Value

4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 92%
Conflict Resolution:: 96%
Strategy & Innovation:: 94%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocStar?

0% Negative

3% Neutral

97% Positive

Pros

Caring
Respectful
Enables Productivity
Trustworthy

Feature Ratings

Average 89

ECM Document Management

Mobile

Workflow Process Automation

Metadata Management

File Approvals Esignatures

Access Permissions Management

Collaboration

File Conversion

Search

Capture Channels

Ediscovery Audit Trail

Vendor Capability Ratings

Average 84

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of Customization

DocStar Reviews

Role: Finance
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2021

Document management complete solution!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

KEVIN H.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

Ease of workflow development Ease of data input

Likeliness to Recommend

10 /10

What differentiates DocStar from other similar products?

Integration with MS Office products

What is your favorite aspect of this product?

Ability to either scan or email documents to a workflow for processing.

What do you dislike most about this product?

Don't really have any dislikes

What recommendations would you give to someone considering this product?

Make sure you have a business owner to drive implementation for all departments.

Pros

Security Protects
Helps Innovate
Continually Improving Product
Reliable

Tyler S.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Great product at a great price

Likeliness to Recommend

10 /10

What differentiates DocStar from other similar products?

When searching for a product that would create value for our company, almost all had the same exact features and fairly high price points. We randomly came across Docstar and not only did it offer more features, but the price was significantly lower than the others we had seen. We started out only looking for a software that would operate only as an electronic filing cabinet and ended up with a product that would integrate with our ERP system to fully automate our AP processes.

What is your favorite aspect of this product?

It is very user friendly. I would also say that having the ability to spread the product out over the whole company has provided us with a much higher and quicker ROI than if we just limited it to our AP department. It was quite easy to utilize in other areas of our organization which was something we did not plan on when the process started.

What do you dislike most about this product?

We have a fairly small IT department, so the integration has not always been the best and with them being spread so thin, we have not really had dedicated time to fix a few small bugs.

What recommendations would you give to someone considering this product?

Check to see if they commonly work with your ERP and make sure you have an IT team member dedicated to the product. It might not be their only job function, but having someone you know can dedicate time to it will help you in the long run.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

DocStar

What is DocStar?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

DocStar Ratings

87 Likeliness to Recommend

3 Since last award

95 Plan to Renew

3 Since last award

87 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love DocStar?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Search The system can search an entire body of a document for a keyword or phrase.

Capture Channels Variety of ways a file can be ingested into the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

DocStar Reviews

Document management complete solution!

Likeliness to Recommend

Pros

KEVIN H.

Ease of workflow development Ease of data input

Likeliness to Recommend

Pros

Tyler S.

Great product at a great price

Likeliness to Recommend

Pros

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Feature Ratings

ECM Document Management

Mobile

Workflow Process Automation

Metadata Management

File Approvals Esignatures

Access Permissions Management

Collaboration

File Conversion

Search

Capture Channels

Ediscovery Audit Trail

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of Customization