Epicor Software

DocStar

Composite Score

9.2 /10

CX Score

9.4 /10

77 Reviews Write a Review

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What is DocStar?

DocStar is a scalable, strategic cloud-based tool that allows you to manage all of your content securely—from capture to destruction.

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Awards & Recognition

DocStar won the following awards in the Enterprise Content Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

DocStar Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocStar.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocStar?

0% Negative

4% Neutral

96% Positive

Pros

Respectful
Caring
Enables Productivity
Trustworthy

Feature Ratings

Average 91

ECM Document Management

Metadata Management

Mobile

Access Permissions Management

Search

Workflow Process Automation

Collaboration

File Approvals Esignatures

Capture Channels

File Conversion

Ediscovery Audit Trail

Vendor Capability Ratings

Average 88

Business Value Created

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

DocStar Reviews

Brandon W.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Very easy to use and integrates well!

Likeliness to Recommend

10 /10

What differentiates DocStar from other similar products?

Responsive support. Workflow improvements and invoice approvals are very smooth.

What is your favorite aspect of this product?

Saves time, paper, and accuracy.

What do you dislike most about this product?

Updates do not always propagate to clients running on servers, sometimes require manual interaction.

What recommendations would you give to someone considering this product?

Have a basic technical understanding of the processes. Issues are typically resolved quickly and easily if you have an admin on-hand.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Boniface G.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Content Management Made Easy

Likeliness to Recommend

9 /10

What differentiates DocStar from other similar products?

First, this product is scalable. Secondly, it is cloud based and makes content management easy. Its very secure

What is your favorite aspect of this product?

I like the security features of this product. The fact that it's scalable makes it ideal for business use. The software is affordable Offers some of the best content security features.

What do you dislike most about this product?

I have not experienced problems using this product.

What recommendations would you give to someone considering this product?

For content management and security, Epicor ECM (formerly DocStar) never disappoint. It's secure, affordable, and scalable. It has all that a business needs.

Pros

Reliable
Performance Enhancing
Efficient Service
Effective Service

Thomas B.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Fantastic data management product

Likeliness to Recommend

10 /10

What differentiates DocStar from other similar products?

Epicor ECM is great and powerful when it comes to data security and file transfer across networks,

What is your favorite aspect of this product?

The cost of deployment is lower as compared to that of other similar products. It gives us the best marketing trends that gives my team working base of creating market content and sending it to our clients. It keeps customers contacts effectively under secure database for email marketing purpose.

What do you dislike most about this product?

I have not disliked anything from the performance of this great tool. The performance has been awesome throughout.

What recommendations would you give to someone considering this product?

This is great product in management of document and creation of marketing content and I recommend to any company that is aspiring to improve content management routine.

Pros

Helps Innovate
Performance Enhancing
Inspires Innovation
Saves Time

DocStar

What is DocStar?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

DocStar Ratings

90 Likeliness to Recommend

98 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love DocStar?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Capture Channels Variety of ways a file can be ingested into the ECM system

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

DocStar Reviews

Brandon W.

Very easy to use and integrates well!

Likeliness to Recommend

Pros

Boniface G.

Content Management Made Easy

Likeliness to Recommend

Pros

Thomas B.

Fantastic data management product

Likeliness to Recommend

Pros

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Feature Ratings

ECM Document Management

Metadata Management

Mobile

Access Permissions Management

Search

Workflow Process Automation

Collaboration

File Approvals Esignatures

Capture Channels

File Conversion

Ediscovery Audit Trail

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization