Coffee Cup Software Inc

Direct FTP

Composite Score

7.0 /10

CX Score

7.2 /10

13 Reviews Write a Review

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What is Direct FTP?

Don’t let the name fool you: Direct FTP is way more than just an FTP app. Sure, it transfers files at don’t-blink-or-you’ll-miss-it speeds, but it’s also a complete web design toolbox. Use it to make last‐minute edits, preview and organize your files, and back everything up, just in case. It’s the only FTP app with a built-in web editor that lets you work with HTML, CSS, JavaScript, PHP, and more. With such stellar features, no wonder it leads the pack.

Company Details

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Awards & Recognition

Direct FTP won the following awards in the Managed File Transfer - Midmarket category

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1 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

3 Top Rated Features

2022

Direct FTP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Direct FTP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

3
Since last award

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Direct FTP?

0% Negative

23% Neutral

77% Positive

Pros

Reliable
Enables Productivity
Fair
Altruistic

Feature Ratings

Average 84

File Transfer

High Performance

Data Fidelity

Quota Bandwidth Control

Transport Security

Authentication

Session Monitoring

Encryption Decryption

Multi Platform Support

Large File Support

LDAP Support

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Direct FTP Reviews

Mike J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Solid product that does the job!

Likeliness to Recommend

7 /10

What differentiates Direct FTP from other similar products?

It's a solid product but there are many other options available.

What is your favorite aspect of this product?

We've never had any issues with it locking up or freezing during transfers. That was our biggest peeve with other products.

What do you dislike most about this product?

It's kind of dated and could use a major refresh.

What recommendations would you give to someone considering this product?

I'd shop around a bit. There are a lot of very similar products in the marketplace.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First
Less Generous

Direct FTP

What is Direct FTP?

Company Details

Need Assistance?

Awards & Recognition

Direct FTP Ratings

76 Likeliness to Recommend

3 Since last award

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Direct FTP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

High Performance High bandwidth data transfer, encryption/decryption, authentication of the service​

Data Fidelity Consistent data integrity throughout the process​

Quota Bandwidth Control Ability to control quota and rate of transfer​

Transport Security Security of the data transmission

Authentication Verification of authenticity of identities between the two organizations​

Session Monitoring Reporting and metrics of the data transferal session​

Encryption Decryption The encryption (source) and decryption (destination) of data transmitted

Multi Platform Support Support for multiple clients on either side of the data transfer process​

Large File Support Support for large (>2GB) file transfers​

LDAP Support Support for user ID authentication across both organizations using MS Active Directory credentials​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Direct FTP Reviews

Mike J.

Solid product that does the job!

Likeliness to Recommend

Pros

Cons

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Feature Ratings

File Transfer

High Performance

Data Fidelity

Quota Bandwidth Control

Transport Security

Authentication

Session Monitoring

Encryption Decryption

Multi Platform Support

Large File Support

LDAP Support

Vendor Capability Ratings

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

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