Diligent

Diligent Boards

Composite Score

8.1 /10

CX Score

8.5 /10

27 Reviews Write a Review

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What is Diligent Boards?

Diligent Boards, used by 50% of the Fortune 1000, provides boards and executives with modern governance tools that allows the board to expand their reach outside the boardroom as well as meeting requirements such as distribution of board meeting materials in a secure environment.

Company Details

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Awards & Recognition

Diligent Boards won the following awards in the Board Management category

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1 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Diligent Boards Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Diligent Boards.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Diligent Boards?

0% Negative

11% Neutral

89% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Minutes Management

Role-Based Access

Collaboration

Document Management

Multi Device Capability

Member Database

Dashboard

Multi-Board Management

Notifications

Electronic Signatures

Secure Voting and Approvals

Vendor Capability Ratings

Average 81

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Implementation

Vendor Support

Business Value Created

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Diligent Boards Reviews

Aaron B.

Role: Consultant
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Powerful, intuitive, productivity enhancing

Likeliness to Recommend

9 /10

What differentiates Diligent Boards from other similar products?

Document management and productivity are, by far, massive strengths of Diligent. Customer service is not far behind. But what really ties this system together is the carefully planned and executed intuitive nature of the product itself. This makes implementation an order of magnitude or two better than most of the competition.

What is your favorite aspect of this product?

Love the speed and ease with with board books are composed. Instead of spending hours on this task, outlines, summaries, and supplemental information can be compiled and polished in a matter of minutes.

What do you dislike most about this product?

The price seems a bit intimidating until you consider the power of the product and the productivity gained.

What recommendations would you give to someone considering this product?

Look beyond price, if you have it within your ability to budget for it, to the potential savings in terms of staff resources. Additionally, think of the goodwill points you will receive from your board who will find it as easy to navigate and use as you do. Finally, keep in mind that, like all things worth the effort, the amount of time and training you put in upfront will pay dividends later.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Eric J.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Good tool to keep your board papers organized.

Likeliness to Recommend

6 /10

What differentiates Diligent Boards from other similar products?

The simplicity of the tool.

What is your favorite aspect of this product?

Their web-based design makes it super easy to share and manage documents across platforms.

What do you dislike most about this product?

The admin portion can be difficult to use at times.

What recommendations would you give to someone considering this product?

The time, paper and money it has saved our organization is invaluable.

Pros

Reliable
Performance Enhancing
Trustworthy
Effective Service

Amy C.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Great tool for any board.

Likeliness to Recommend

10 /10

What differentiates Diligent Boards from other similar products?

We have been working with Diligent for the past 3 years and the time it has saved is invaluable. Sharing materials across all platforms with their web-based version has improved workflows ten fold.

What is your favorite aspect of this product?

Diligent is extremely easy to use as an administrator. From their voting system to meeting bookings everything works seamlessly.

What do you dislike most about this product?

There is no major flaws that I can highlight it does what we need it to.

What recommendations would you give to someone considering this product?

If you are still managing things on paper books, you need this tool for your organization, it is a huge time saver.

Pros

Reliable
Performance Enhancing
Unique Features
Effective Service

Cons

Charges for Enhancements

Diligent Boards

What is Diligent Boards?

Company Details

Need Assistance?

Awards & Recognition

Diligent Boards Ratings

85 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Diligent Boards?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Minutes Management Track attendance, share agendas, record minutes of board meetings, and store all notes within the platform to share with all members.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Collaboration Allow users to work together on documents, participate in meetings and communicate between members.

Document Management Share, review, track changes, store and upload documents, agenda notes, meeting minutes, etc.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Member Database Includes member records, member directory, and membership renewals.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Multi-Board Management Facilitates organization and communication with more than one board committee (audit, M&A, executive).

Notifications Tool alerts business of an application generated event.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Secure Voting and Approvals Ability to organize, track, review, comment, and approve decisions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Diligent Boards Reviews

Aaron B.

Powerful, intuitive, productivity enhancing

Likeliness to Recommend

Pros

Eric J.

Good tool to keep your board papers organized.

Likeliness to Recommend

Pros

Amy C.

Great tool for any board.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Minutes Management

Role-Based Access

Collaboration

Document Management

Multi Device Capability

Member Database

Dashboard

Multi-Board Management

Notifications

Electronic Signatures

Secure Voting and Approvals

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Implementation

Vendor Support

Business Value Created

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement