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What is Dialpad Connect?
Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 93%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 94%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Connect?
Pros
- Efficient Service
- Enables Productivity
- Effective Service
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Conferencing VoIP
Video Conferencing
Instant Messaging
Audio Conferencing Call in Bridge
File Transfer
Audio Controls
Keyboard Mouse Control
Virtual Whiteboard
Facilitator Functions
Screen Share
Application Share
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Vendor Support
Also Featured in...
Dialpad Connect Reviews
Rachel C.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Aug 2024
Insights on Dialpad Ai Meetings
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
Has the best (almost perfect) audio to live-transcript synchronization.
What is your favorite aspect of this product?
The fact that I don't have to download anything to utilise the platform, thanks to it's high quality Web conferences.
What do you dislike most about this product?
Nothing yet!
What recommendations would you give to someone considering this product?
I would recommend it to others primarily because it keeps improving and getting better, hence a more promising future.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Roxana M.
- Role: Sales Marketing
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Aug 2024
The best option for virtual meetings with integrat
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Maddison B.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2024
Virtual Updates Made Easy
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
Dialpad Ai Meetings has been quite helpful to me in the manner in which I manage to keep senior management informed. The video quality is clear and sharp, which enables me to render complicated situations convincingly, and the share screen option enables me to illustrate complicated charts and graphs with ease. It is useful to be able to listen to the meetings for which people did not have the opportunity to attend the live session.
What is your favorite aspect of this product?
Notably, the breakout room functionality stands out as one of the features of the application. It is useful for breaking the participants into subgroups to consider certain areas and session recollection. This engulfs better flow and sequences the discussions to be more specific and appropriate utilization of time from all the parties involved.
What do you dislike most about this product?
I can access meeting details on the go. It is an efficient one, and they managed to sustain a good sound quality in the calls even when using 4G. However, I have observed that the designs that are complex on this website work slightly worse on a mobile version than the one for PCs.
What recommendations would you give to someone considering this product?
It has easily enhanced our management virtual meetings with Dialpad Ai Meetings. It is now difficult for our senior management team to do without it to ensure they are sensitized to new risks and how they can be managed. One usually expects security to be tight due to the nature of this business, and Dialpad Ai Meetings meets these expectations. The features of end-to-end encryption as well as meeting lock options make me comfortable while discussing the sensitive information of the company.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Please tell us why you think this review should be flagged.
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