Dialpad Ai Voice Logo Award Winner Product Badge
Dialpad Ai Voice Logo Award Winner Product Badge
Dialpad

Dialpad Ai Voice

Composite Score
8.4 /10
CX Score
8.5 /10
Category
Dialpad Ai Voice
8.4 /10

What is Dialpad Ai Voice?

Ai VOICE - The most intelligent businessphone system. Set up your new business phone in minutes, plus unlock Ai tools like live transcriptions and Ai-curated calls summaries.

Company Details


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Awards & Recognition

Dialpad Ai Voice won the following awards in the Unified Communications as a Service category

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Dialpad Ai Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Voice?

5% Negative
7% Neutral
88% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Feature Ratings

Average 87

Communications

93

Call Management

89

Continuous UCC

88

Mobility

88

Session Border Controller

88

Secure Access

87

Third-Party Integration

87

Analytics Reporting

86

Speech Access and Personal Assistant

85

Web & Desktop Conferencing

84

Centralized Management Portal

84

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Ease of IT Administration

87

Availability and Quality of Training

87

Usability and Intuitiveness

86

Vendor Support

86

Breadth of Features

86

Quality of Features

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Ease of Customization

81

Dialpad Ai Voice Reviews

Timothy H.

  • Role: Operations
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Dialpad revolutionizes business phone service

Likeliness to Recommend

8 /10

What differentiates Dialpad Ai Voice from other similar products?

I appreciate being able to set my own hours of availability for phone conversations. The product is adaptable and simple to use, and I can access it from any device.

What is your favorite aspect of this product?

When consumers phone in, I'm able to help them get connected with the right department or team member, as well as listen to and comprehend any issues they may be having. Because of Dialpad, I can use my personal phone for professional calls without having to carry around two phones or remember two separate numbers; it also logs my interactions with clients and provides a written transcript of our conversations for my convenience.

What do you dislike most about this product?

It's possible for your entire SMS conversation history to disappear into the abyss of your incoming messages folder. I think we could improve our textual communication if such incoming SMS list were organized slightly differently.

What recommendations would you give to someone considering this product?

The interoperability of several gadgets. Because my coworkers and I are able to view our history of interactions with our Clients and Collaborators, each engagement is that much more productive. Giving us the opportunity to concentrate on enhancing our service to you.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Marwan A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Niftiest features available

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Voice from other similar products?

Boasting a set of shiny features like dynamic call routing and post-call analysis, Dialpad's embrace of AI in its gives our business the flexibility it needs to keep customers happy and scale up our operation.

What is your favorite aspect of this product?

Customisable dashboards and wallboards give us real-time visibility of KPI progress. It displays a local number when reaching out to customers, improving response rate.

What do you dislike most about this product?

Provide a wide ready-made set of integrations to enable us unify all our business communications in one spot to give our agents all the necessary tools to provide the best customer service possible.

What recommendations would you give to someone considering this product?

Through access to call queue, ring groups, an unlimited number of users, call recording, call monitoring, and analytics, Dialpad Talk will give you the right foundations to scale up your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Willis R.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A fantastic product to have

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Voice from other similar products?

It easy to navigate and use

What is your favorite aspect of this product?

Analytics and reporting is quite helpful when dealing with clients

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

I recommend this product to professionals in communication field for enhanced customer service

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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