Dialpad

Dialpad Ai Meetings

9.0 /10

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What is Dialpad Ai Meetings?

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

Company Details

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Awards & Recognition

Dialpad Ai Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

Dialpad Ai Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Meetings.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Meetings?

2% Negative

3% Neutral

95% Positive

Pros

Efficient Service
Enables Productivity
Respectful
Reliable

Feature Ratings

Average 86

Audio Conferencing VoIP

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing Call in Bridge

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Screen Share

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Average 85

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Vendor Support

Dialpad Ai Meetings Reviews

Kevin P.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Great features but had stability issues

Likeliness to Recommend

6 /10

What differentiates Dialpad Ai Meetings from other similar products?

Massive amounts of customizability with Dialpad Meetings like ringtones and hold music. Very intuitive.

What is your favorite aspect of this product?

Customization is the best of all conference tools. Better UI than zoom.

What do you dislike most about this product?

My calls were consistently disconnecting.

What recommendations would you give to someone considering this product?

If you want a tool that serves as a phone and conferencing platform and you are a small to medium sized business, this is a perfect solution.

Pros

Efficient Service
Effective Service
Respectful
Client Friendly Policies

Cons

Less Reliable
Less Performance Enhancing
Less Productive

Alden R.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

The best in class for calls, meetings and CSAT

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Meetings from other similar products?

Dialpad offers talk and messaging functions with an intuitive interface that's simple and easy to use. In addition, it has various AI powered customer engagement tools. These tools make it stand out from the the other players in the market. The AI powered CSAT feature where the algorithm computes the level of satisfaction by gauging customer behaviour through various metrics helps the users know what they're doing right and vice versa. This certainly encourages the use of best practices and the ones that are more likely to yield consistent results.

What is your favorite aspect of this product?

The constant addition of new features, the attractive user interface and the different add-ons that come with it truly make the product addictive in the right ways. It is everything and more that you could ask from a messaging and customer interaction application. The connection stability is a major plus point as there are almost no cases of latency, static or lag on A/V calls. The platform is completely on the cloud and there's no need to worry about recorded meetings as they can always be played back at a later point in time. The ability to share all kinds of media on the application is a major bonus.

What do you dislike most about this product?

The only concern that I would have to mention, and I'm nitpicking here would be the pricing for the business licence. At USD 15 per user is kind of steep for a larger team, especially if companies are just starting out. Although the offerings are well worth the money, the price could make a lot of users, especially the bigger players think twice. And for such products the reach is the main criteria as a wide user base is crucial in ensuring that the product stays relevant.

What recommendations would you give to someone considering this product?

Based on personal experience I would say don't think twice. Just go for it, and you'll definitely thank me later. This product has massive potential and can offer tremendous value to the business. There are quite a few processes around sales, pre sales, customer service and personal relations that can be organized and synergized to a significant degree with Dialpad.

Pros

Continually Improving Product
Unique Features
Effective Service
Inspires Innovation

Leonel T.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Wonderfull App!

Likeliness to Recommend

9 /10

What differentiates Dialpad Ai Meetings from other similar products?

A.I. rocks!

What is your favorite aspect of this product?

Everything!! The AI works perfect

What do you dislike most about this product?

Can't think about anything

What recommendations would you give to someone considering this product?

Try it out

Pros

Helps Innovate
Reliable
Enables Productivity
Inspires Innovation

Dialpad Ai Meetings

What is Dialpad Ai Meetings?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Dialpad Ai Meetings Ratings

89 Likeliness to Recommend

98 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dialpad Ai Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Screen Share Ability to share a computer screen for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dialpad Ai Meetings Reviews

Kevin P.

Great features but had stability issues

Likeliness to Recommend

Pros

Cons

Alden R.

The best in class for calls, meetings and CSAT

Likeliness to Recommend

Pros

Leonel T.

Wonderfull App!

Likeliness to Recommend

Pros

Most Popular Dialpad Ai Meetings Comparisons

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1
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Since last award

Feature Ratings

Audio Conferencing VoIP

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing Call in Bridge

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Screen Share

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Vendor Support