Dialpad

Dialpad Ai Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

155 Reviews Write a Review

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What is Dialpad Ai Meetings?

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

Company Details

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Awards & Recognition

Dialpad Ai Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

Dialpad Ai Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Meetings?

2% Negative

3% Neutral

95% Positive

Pros

Efficient Service
Enables Productivity
Respectful
Reliable

Feature Ratings

Average 86

Audio Conferencing VoIP

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing Call in Bridge

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Screen Share

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Average 85

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Vendor Support

Dialpad Ai Meetings Reviews

Sanchit K.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

"Great tool for daily meetings"

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Meetings from other similar products?

We have the same instant access to text and phone notifications as you do on your mobile device. It comes up with a great UI and easy-to-use application with all the required features for daily operations. DialPad enables our team to SMS message our customers, frequently resolving issues faster than by email.

What is your favorite aspect of this product?

It gives the ability to have both a personal and a work phone without the additional device required and it is also compatible with all the VOIP available phones in the market, the best part if you receive an inbound call we can capture the information and save it directly to the CRM, which actually saves the time. Also, reports and analytics it the best feature to see the complete data, and it's easy to use it.

What do you dislike most about this product?

Screensharing gets stuck sometimes and takes a few extra minutes to share the screen and the Knowledge base can be a little more information so users can use it more on a daily basis in case we are stuck with the application.

What recommendations would you give to someone considering this product?

It's a great product for daily meetings and helps to operate the business internally and externally with the clients/Team members. Comes up with great audio quality if you compare it with other products and is easy to use and set up for large-scale operations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bilal S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates Dialpad Ai Meetings from other similar products?

I like the way it has provided headers so that we know what we are working on and also helps us to record our voice mails so that we also can listen to them. We can also mark our favorite in that conversation

What is your favorite aspect of this product?

daily work routine, I use Dialpad. An easy way for instant meetings just with one click. Mostly I use it with my phone. A significant feature has the application on my Desktop computer also.

What do you dislike most about this product?

Dialpad sometimes doesn't alert me when I have a call and then automatically says I have missed the call. It was very rare. This might be fixed now as now we switched to other.

What recommendations would you give to someone considering this product?

The free version is a bit limited, I think it's best to go to a paid plan, but it's worth it if it's for work

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Luis A.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

love the software

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Meetings from other similar products?

features for sure

What is your favorite aspect of this product?

meeting video features

What do you dislike most about this product?

no constant implementation

What recommendations would you give to someone considering this product?

great for what is meant to be used for

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Dialpad Ai Meetings

What is Dialpad Ai Meetings?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Dialpad Ai Meetings Ratings

89 Likeliness to Recommend

98 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dialpad Ai Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Screen Share Ability to share a computer screen for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dialpad Ai Meetings Reviews

Sanchit K.

"Great tool for daily meetings"

Likeliness to Recommend

Pros

Bilal S.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Luis A.

love the software

Likeliness to Recommend

Pros

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Feature Ratings

Audio Conferencing VoIP

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing Call in Bridge

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Screen Share

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Vendor Support