Dialpad Ai Contact Center Logo
Dialpad Ai Contact Center Logo
Dialpad

Dialpad Ai Contact Center

Composite Score
7.2 /10
CX Score
7.5 /10
Category
Dialpad Ai Contact Center
7.2 /10

What is Dialpad Ai Contact Center?

Dialpad Ai Contact Center is the inbound call center that enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, your agents have a single place to focus, troubleshoot, and resolve.

Company Details


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Awards & Recognition

Dialpad Ai Contact Center won the following awards in the Contact Center as a Service - Midmarket category

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Dialpad Ai Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Contact Center.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Contact Center?

12% Negative
6% Neutral
82% Positive

Pros

  • Trustworthy
  • Fair
  • Transparent
  • Reliable

Feature Ratings

Average 77

Skills Based Routing

82

Screen Prompts

82

Knowledge Management

79

Contact Center Compliance Management

77

Call Scripting and Call Flow Management

77

Multi Channel Intake Integration

77

Multi Channel Queue Management

76

Call Recording

75

Workforce Management

74

Contact Center Analytics

73

Ticket Management

69

Vendor Capability Ratings

Average 80

Breadth of Features

87

Ease of Implementation

87

Business Value Created

83

Quality of Features

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

78

Ease of IT Administration

77

Vendor Support

77

Ease of Customization

71

Dialpad Ai Contact Center Reviews

Mike M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Features that make selling and service easy

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Contact Center from other similar products?

Their AI technology is much more advance and accurate. They also have all features on one app instead of multiple interfaces. It is very easy to admin, manage and use it as well. Might be the most efficient system to manage that I’ve seen

What is your favorite aspect of this product?

How easy it is to use

What do you dislike most about this product?

If you have multiple contact centers for the same team there is no easy way to bulk upload new messages/music

What recommendations would you give to someone considering this product?

Ask for a demo account to go in and look around for yourself first. Have you list of current pain points and make sure those don’t exist.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Kelsey T.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2024

Great usability and features!

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Contact Center from other similar products?

I love the features of adding contacts and links to pull of their profile

What is your favorite aspect of this product?

I love the Design

What do you dislike most about this product?

The transcripts aren't very good

What recommendations would you give to someone considering this product?

Use all the features!

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Betsy U.

  • Role: Finance
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use once you get the hang of it

Likeliness to Recommend

8 /10

What differentiates Dialpad Ai Contact Center from other similar products?

Has a lot of features that other products don't. And it's easy to get a hold of customer service for help and trouble shooting.

What is your favorite aspect of this product?

See all the information in one place and ease of transition.

What do you dislike most about this product?

Sometimes things disappear and I can't block

What recommendations would you give to someone considering this product?

WOrks well with salesforce and has a lot of options to customize

Pros

  • Performance Enhancing
  • Transparent
  • Includes Product Enhancements
  • Friendly Negotiation