Dialpad

Dialpad Ai Communications

Composite Score

8.3 /10

CX Score

8.5 /10

49 Reviews Write a Review

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What is Dialpad Ai Communications?

Ai VOICE - The most intelligent businessphone system. Set up your new business phone in minutes, plus unlock Ai tools like live transcriptions and Ai-curated calls summaries.

Company Details

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Awards & Recognition

Dialpad Ai Communications won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

Dialpad Ai Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Communications.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Communications?

5% Negative

7% Neutral

88% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Feature Ratings

Average 87

Communications

Call Management

Mobility

Continuous UCC

Secure Access

Session Border Controller

Third-Party Integration

Speech Access and Personal Assistant

Analytics Reporting

Web & Desktop Conferencing

Centralized Management Portal

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Dialpad Ai Communications Reviews

Juliana M.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Multi-user connections made easy

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Communications from other similar products?

We use this program for incoming calls from customers. We have a designated group for this type of activity so it is important to have everyone available for incoming calls. We can also edit our contacts and share notes and other information so that everyone is on the same page about our system and call details so we don't miss or miss important details in conjunction with good integrations.

What is your favorite aspect of this product?

We have a great scope thanks to offer us many features and allows me to access calls and customers on cell phone and computer which has no limits to be able to open it on any device and easy integration with Google contacts, All users can dial Voice Intelligence transcripts are useful and are generated automatically.

What do you dislike most about this product?

Problems with notifications that do not work on some computers due to compatibility failures in the platform system which should be improved internally and could improve the conversion from voice to text because many times users can not speak on the call and need to read to have an interaction and a free version of the program as a test of the service.

What recommendations would you give to someone considering this product?

Thanks to sophisticated tools this software allows our customers to communicate with us in any way and keep a record of their communication with our team. Therefore, it is highly recommended for medium-sized companies that already have a well-established product to be able to pay for its license and take advantage of this easy-to-use platform.

Pros

Helps Innovate
Effective Service
Inspires Innovation
Caring

Paul C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Simple and easy user interface

Likeliness to Recommend

8 /10

What differentiates Dialpad Ai Communications from other similar products?

They are constantly updating the platform to get better and better. Plus, anyone looking to get data-driven insights from their phone systems, DialPad Talk makes it incredibly easy.

What is your favorite aspect of this product?

Very complete interface, easy to use, Allows monitoring of calls, Helps to qualify the performance of employees, Provides analytical data for reporting, Voice messaging is accurate and recorded, works clearly from everywhere.

What do you dislike most about this product?

Best Mobile App and More Ringtones

What recommendations would you give to someone considering this product?

It's quick, easy and simple to get started, they have a host of features to handle everything from a one-man team to a multi-office setup.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Effective Service

Alireza B.

Role: Sales Marketing
Industry: Machinery
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Reliably capable of serving large scale businesses

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Communications from other similar products?

Teamwork delivers as far as unified communications is concerned. It offers VoIP, messaging, audio conferencing, video conferencing, and even team collaboration and project management tools

What is your favorite aspect of this product?

Dialpad Talk is a simple and elegant solution with excellent voice quality. It's compatibility with third-party business phone hardware does mean that it's the best choice for our business

What do you dislike most about this product?

Dialpad Talk analytics aren’t focused on the content of our communications, but rather the metrics surrounding them, like how many calls were answered, etc.

What recommendations would you give to someone considering this product?

Overall, it’s hard to go wrong with Teamwork. With a solid feature set, a long list of accolades, and reasonable pricing, Dialpad Talk deserves careful consideration

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dialpad Ai Communications

What is Dialpad Ai Communications?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Dialpad Ai Communications Ratings

91 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Dialpad Ai Communications?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Dialpad Ai Communications Reviews

Juliana M.

Multi-user connections made easy

Likeliness to Recommend

Pros

Paul C.

Simple and easy user interface

Likeliness to Recommend

Pros

Alireza B.

Reliably capable of serving large scale businesses

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Communications

Call Management

Mobility

Continuous UCC

Secure Access

Session Border Controller

Third-Party Integration

Speech Access and Personal Assistant

Analytics Reporting

Web & Desktop Conferencing

Centralized Management Portal

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization