Dialpad

Dialpad Ai Communications

Composite Score

8.3 /10

CX Score

8.5 /10

49 Reviews Write a Review

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What is Dialpad Ai Communications?

Ai VOICE - The most intelligent businessphone system. Set up your new business phone in minutes, plus unlock Ai tools like live transcriptions and Ai-curated calls summaries.

Company Details

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Awards & Recognition

Dialpad Ai Communications won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

Dialpad Ai Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Communications.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Communications?

5% Negative

7% Neutral

88% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Feature Ratings

Average 87

Communications

Call Management

Mobility

Continuous UCC

Secure Access

Session Border Controller

Third-Party Integration

Speech Access and Personal Assistant

Analytics Reporting

Web & Desktop Conferencing

Centralized Management Portal

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Dialpad Ai Communications Reviews

Timothy H.

Role: Operations
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Dialpad revolutionizes business phone service

Likeliness to Recommend

8 /10

What differentiates Dialpad Ai Communications from other similar products?

I appreciate being able to set my own hours of availability for phone conversations. The product is adaptable and simple to use, and I can access it from any device.

What is your favorite aspect of this product?

When consumers phone in, I'm able to help them get connected with the right department or team member, as well as listen to and comprehend any issues they may be having. Because of Dialpad, I can use my personal phone for professional calls without having to carry around two phones or remember two separate numbers; it also logs my interactions with clients and provides a written transcript of our conversations for my convenience.

What do you dislike most about this product?

It's possible for your entire SMS conversation history to disappear into the abyss of your incoming messages folder. I think we could improve our textual communication if such incoming SMS list were organized slightly differently.

What recommendations would you give to someone considering this product?

The interoperability of several gadgets. Because my coworkers and I are able to view our history of interactions with our Clients and Collaborators, each engagement is that much more productive. Giving us the opportunity to concentrate on enhancing our service to you.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

Marwan A.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Niftiest features available

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Communications from other similar products?

Boasting a set of shiny features like dynamic call routing and post-call analysis, Dialpad's embrace of AI in its gives our business the flexibility it needs to keep customers happy and scale up our operation.

What is your favorite aspect of this product?

Customisable dashboards and wallboards give us real-time visibility of KPI progress. It displays a local number when reaching out to customers, improving response rate.

What do you dislike most about this product?

Provide a wide ready-made set of integrations to enable us unify all our business communications in one spot to give our agents all the necessary tools to provide the best customer service possible.

What recommendations would you give to someone considering this product?

Through access to call queue, ring groups, an unlimited number of users, call recording, call monitoring, and analytics, Dialpad Talk will give you the right foundations to scale up your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Willis R.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

A fantastic product to have

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Communications from other similar products?

It easy to navigate and use

What is your favorite aspect of this product?

Analytics and reporting is quite helpful when dealing with clients

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

I recommend this product to professionals in communication field for enhanced customer service

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Dialpad Ai Communications

What is Dialpad Ai Communications?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Dialpad Ai Communications Ratings

91 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Dialpad Ai Communications?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Dialpad Ai Communications Reviews

Timothy H.

Dialpad revolutionizes business phone service

Likeliness to Recommend

Pros

Marwan A.

Niftiest features available

Likeliness to Recommend

Pros

Willis R.

A fantastic product to have

Likeliness to Recommend

Pros

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1
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Feature Ratings

Communications

Call Management

Mobility

Continuous UCC

Secure Access

Session Border Controller

Third-Party Integration

Speech Access and Personal Assistant

Analytics Reporting

Web & Desktop Conferencing

Centralized Management Portal

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization