Dialpad

Dialpad Ai Communications

Composite Score

8.3 /10

CX Score

8.5 /10

49 Reviews Write a Review

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What is Dialpad Ai Communications?

Ai VOICE - The most intelligent businessphone system. Set up your new business phone in minutes, plus unlock Ai tools like live transcriptions and Ai-curated calls summaries.

Company Details

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Awards & Recognition

Dialpad Ai Communications won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

Dialpad Ai Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Communications.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Communications?

5% Negative

7% Neutral

88% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Feature Ratings

Average 87

Communications

Call Management

Mobility

Continuous UCC

Secure Access

Session Border Controller

Third-Party Integration

Speech Access and Personal Assistant

Analytics Reporting

Web & Desktop Conferencing

Centralized Management Portal

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Dialpad Ai Communications Reviews

Jen M.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Absolutely LOVE DialPad!

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Communications from other similar products?

Central line of communication! I work in hospitality and we have a number of guests contacting us at any given time. We have tried using masked numbers in the past, but because they are forwarded to our cell phones, we would get calls at all hours of the night, even on holidays. We needed something uniform so that all guests could call the same number, but depending on the time of day or need, a different staff member could answer.

What is your favorite aspect of this product?

Central line of communication! Each license allows for a different phone number, however, we only use the main number for all texts and phone calls. This way guests know to only use that number for all communication, and any team member can answer when they are available. I love that internally, we can see which team member responded, and even for phone calls, the audio is transcribed, which is great! If there is a complaint or information was missed, we can always go back to the transcription to see what was missed.

What do you dislike most about this product?

Text notifications on the shared/mainline. There isn't any. Which is incredibly unfortunate. We strive to respond to all our guests in a timely manner, however, because of the lack of notifications for text messages on the main line, sometimes we miss them by hours. The staff has to manually open the mobile app several times a day to see if anything has come through.

What recommendations would you give to someone considering this product?

Make sure you have clear instructions when using the mainline and instruct staff to set it as their default if and when possible. One of my staff members has had trouble ensuring this and sometimes the calls and texts go to his line, rather than the main one. We have had several training sessions but since he does not use it frequently, he needs a constant reminder. Do not hesitate to reach out to their support staff! Their support staff is incredible and accommodating. The great thing is that if you need to ask for more information on a prior question, the prior conversation is still visible in the thread so the rep can easily see that.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Josh P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

great easy to use product!

Likeliness to Recommend

8 /10

What differentiates Dialpad Ai Communications from other similar products?

Ease of use and salesforce integration

What is your favorite aspect of this product?

the mobile app

What do you dislike most about this product?

the fact that it runs heavy on the background on macos

What recommendations would you give to someone considering this product?

go for it but make sure you can get the regional phone number you want

Pros

Unique Features
Performance Enhancing
Enables Productivity
Continually Improving Product

Nathali F.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use in the phone

Likeliness to Recommend

8 /10

What differentiates Dialpad Ai Communications from other similar products?

The mobile app

What is your favorite aspect of this product?

easy to use on my phone

What do you dislike most about this product?

Is not easy to find your call history

What recommendations would you give to someone considering this product?

best to be used on the phone

Pros

Reliable
Enables Productivity
Includes Product Enhancements
Helps Innovate

Dialpad Ai Communications

What is Dialpad Ai Communications?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Dialpad Ai Communications Ratings

91 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Dialpad Ai Communications?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Dialpad Ai Communications Reviews

Jen M.

Absolutely LOVE DialPad!

Likeliness to Recommend

Pros

Josh P.

great easy to use product!

Likeliness to Recommend

Pros

Nathali F.

Easy to use in the phone

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Communications

Call Management

Mobility

Continuous UCC

Secure Access

Session Border Controller

Third-Party Integration

Speech Access and Personal Assistant

Analytics Reporting

Web & Desktop Conferencing

Centralized Management Portal

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization