Dialpad

Dialpad Ai Communications

Composite Score

8.3 /10

CX Score

8.5 /10

49 Reviews Write a Review

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What is Dialpad Ai Communications?

Ai VOICE - The most intelligent businessphone system. Set up your new business phone in minutes, plus unlock Ai tools like live transcriptions and Ai-curated calls summaries.

Company Details

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Awards & Recognition

Dialpad Ai Communications won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

Dialpad Ai Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Communications.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Communications?

5% Negative

7% Neutral

88% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Feature Ratings

Average 87

Communications

Call Management

Mobility

Continuous UCC

Secure Access

Session Border Controller

Third-Party Integration

Speech Access and Personal Assistant

Analytics Reporting

Web & Desktop Conferencing

Centralized Management Portal

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Dialpad Ai Communications Reviews

Aldijana H.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Simple, but reliable.

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Communications from other similar products?

Easy, simple, comfortable to use

What is your favorite aspect of this product?

Solution strictly oriented towards communication without excessive features.

What do you dislike most about this product?

Voice call is sometimes spotty.

What recommendations would you give to someone considering this product?

If simple communication is all you need Dialpad is the right solution for you.

Pros

Reliable
Performance Enhancing
Efficient Service
Inspires Innovation

Tea R.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Excellent, dedicated service!

Likeliness to Recommend

9 /10

What differentiates Dialpad Ai Communications from other similar products?

Nothing but the pure communication solution, not striving to be half of everything but being the best in what it does

What is your favorite aspect of this product?

Easy to implement and use, highly supportive, no issues

What do you dislike most about this product?

Nothing to dislike, Dialpad is excellent

What recommendations would you give to someone considering this product?

One of the best UCaaS out there

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Loris G.

Role: Industry Specific Role
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Reliable and efficient solution

Likeliness to Recommend

9 /10

What differentiates Dialpad Ai Communications from other similar products?

Simplicity, design and usability to the point, no burdensome implementation and endless tweaking

What is your favorite aspect of this product?

Simplicity, reliability, sense of wholesome solution aimed at fulfilling its main purpose - help in maintaining stable and secure communication

What do you dislike most about this product?

Occasional glitches and breaking up, but rarely

What recommendations would you give to someone considering this product?

If UCaaS you need, that's what you get. If you want solution that goes beyond that, seek further

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Dialpad Ai Communications

What is Dialpad Ai Communications?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Dialpad Ai Communications Ratings

91 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Dialpad Ai Communications?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Dialpad Ai Communications Reviews

Aldijana H.

Simple, but reliable.

Likeliness to Recommend

Pros

Tea R.

Excellent, dedicated service!

Likeliness to Recommend

Pros

Loris G.

Reliable and efficient solution

Likeliness to Recommend

Pros

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1
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Feature Ratings

Communications

Call Management

Mobility

Continuous UCC

Secure Access

Session Border Controller

Third-Party Integration

Speech Access and Personal Assistant

Analytics Reporting

Web & Desktop Conferencing

Centralized Management Portal

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization