Dialpad

Dialpad Ai Communications

Composite Score

8.3 /10

CX Score

8.5 /10

49 Reviews Write a Review

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What is Dialpad Ai Communications?

Ai VOICE - The most intelligent businessphone system. Set up your new business phone in minutes, plus unlock Ai tools like live transcriptions and Ai-curated calls summaries.

Company Details

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Awards & Recognition

Dialpad Ai Communications won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

Dialpad Ai Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Communications.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Communications?

5% Negative

7% Neutral

88% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Feature Ratings

Average 87

Communications

Call Management

Mobility

Continuous UCC

Secure Access

Session Border Controller

Third-Party Integration

Speech Access and Personal Assistant

Analytics Reporting

Web & Desktop Conferencing

Centralized Management Portal

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Dialpad Ai Communications Reviews

Megan O.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Absolutely love the Dialpad Talk amazing features

Likeliness to Recommend

9 /10

What differentiates Dialpad Ai Communications from other similar products?

Dialpad Talk takes meetings notes and transcribes calls so we can focus on the discussion at hand, send summaries to participants and provides speech coaching

What is your favorite aspect of this product?

With Dialpad I not only see calls that come to me personally, but I also see all calls in and out of the company main line

What do you dislike most about this product?

Dialpad Talk base price only works for one location which means we had to move to a higher plan to cover our other physical office locations

What recommendations would you give to someone considering this product?

Dialpad Talk is the best choice if you want an AI-powered communications platform. Even a small business thaf signs up for the entry-level Dialpad plan will benefit from built-in AI

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lori A.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

AI-powered communication tool

Likeliness to Recommend

9 /10

What differentiates Dialpad Ai Communications from other similar products?

Dialpad leads the category of business phone system with a built-in voice intelligence technology that uses artificial intelligence and natural language processing to act as a powerful assistant

What is your favorite aspect of this product?

One area of usability where Dialpad shines is the mobile business app for iOS and Android devices. Tha app's looks and feel are intutitive

What do you dislike most about this product?

With so many AI-powered calling capabilities and analytics tools, Dialpad is not the easiest to use right out of the box

What recommendations would you give to someone considering this product?

Dialpad uses a device's internet connection to provide unified communications across voice, video, chat, email and fax

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Noime T.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Great but not perfect voip!

Likeliness to Recommend

8 /10

What differentiates Dialpad Ai Communications from other similar products?

Have only tried and use a few and the easy integration with our salesforce current contacts and able to record your call and transcribe it is what sets it aparts.

What is your favorite aspect of this product?

The fact that I’m able to contact every phone number and every countries in the world and that we are able to select our own phone number depending on where were at or what we want our client to see so we appear professional.

What do you dislike most about this product?

It does not work as effective when used on mobile and sometimes there is latency and bad connection with customers and when I call the customers using other app, the connection is a lot better. The call is not as clear as like client and me using the same app.

What recommendations would you give to someone considering this product?

Give it a try since most apps cannot offer you the option to choose your phone number. It’s not perfect but it’s a nice cliemtelle tool to get to those people who don’t normally use app and just use regular phone numbers.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Dialpad Ai Communications

What is Dialpad Ai Communications?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Dialpad Ai Communications Ratings

91 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Dialpad Ai Communications?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Dialpad Ai Communications Reviews

Megan O.

Absolutely love the Dialpad Talk amazing features

Likeliness to Recommend

Pros

Lori A.

AI-powered communication tool

Likeliness to Recommend

Pros

Noime T.

Great but not perfect voip!

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Communications

Call Management

Mobility

Continuous UCC

Secure Access

Session Border Controller

Third-Party Integration

Speech Access and Personal Assistant

Analytics Reporting

Web & Desktop Conferencing

Centralized Management Portal

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization