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Dialogflow

Composite Score

8.7 /10

CX Score

8.9 /10

63 Reviews Write a Review

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What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details

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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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5 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Champion

2019

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 89%
Conflict Resolution:: 89%
Strategy & Innovation:: 93%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

5% Negative

1% Neutral

94% Positive

Pros

Saves Time
Helps Innovate
Reliable
Respectful

Feature Ratings

Average 80

Natural Language Processing

Knowledgebase

Voice or Text Input

Multi-channel

Workflow Processing

Translation

Learning and Adaptability

Leads Generation

Personalized Service

Application Programming Interface

Scheduled Availability

Vendor Capability Ratings

Average 80

Ease of Implementation

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Conversational AI

Score 9.0

View Dialogflow in this category (opens in a new tab)

Dialogflow Reviews

Lokesh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Powerful NLP, but a Steep Learning Curve

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is special because it understands natural language really well, connects easily with Google services, works across different platforms, offers flexible options for building responses, and has a user-friendly interface that makes creating chatbots and voice apps a breeze.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is its powerful natural language understanding, which allows it to grasp user intent and context effectively. This makes conversations feel more natural and helps create a better experience for users interacting with chatbots and virtual assistants.

What do you dislike most about this product?

What I dislike most about Dialogflow is that it can sometimes get complex, especially when dealing with advanced features. Users may find the learning curve steep if they're not familiar with building conversational interfaces, which can make initial setup and configuration a bit challenging.

What recommendations would you give to someone considering this product?

If you're thinking about using Dialogflow, I recommend starting with the basics and going through the tutorials to get a feel for how it works. It’s also helpful to play around with small projects to build your confidence before diving into more complex setups.

Pros

Enables Productivity
Inspires Innovation
Respectful
Client's Interest First

Role: Public Sector
Industry: Utilities
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Straightforward and easy to use application

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Fair
Includes Product Enhancements
Helps Innovate

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Good product but needs some improvement

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Security Protects
Helps Innovate

Cons

Less Friendly Negotiation

Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2020 Emotional Footprint Champion

2019 Data Quadrant Champion

Dialogflow Ratings

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Dialogflow?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversational AI

Dialogflow Reviews

Lokesh S.

Powerful NLP, but a Steep Learning Curve

Likeliness to Recommend

Pros

Straightforward and easy to use application

Likeliness to Recommend

Pros

Good product but needs some improvement

Likeliness to Recommend

Pros

Cons

Most Popular Dialogflow Comparisons

LiveChat

Intercom

Tidio

Drift Conversation Cloud

Manychat

Freshchat

1
Since last award

Feature Ratings

Natural Language Processing

Knowledgebase

Voice or Text Input

Multi-channel

Workflow Processing

Translation

Learning and Adaptability

Leads Generation

Personalized Service

Application Programming Interface

Scheduled Availability

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization