Google

Dialogflow

Composite Score

8.6 /10

CX Score

8.8 /10

55 Reviews Write a Review

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What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

Company Details

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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

4
Since last award

99 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

6% Negative

1% Neutral

93% Positive

Pros

Saves Time
Respectful
Security Protects
Helps Innovate

Feature Ratings

Average 80

Knowledgebase

Natural Language Processing

Voice or Text Input

Multi-channel

Learning and Adaptability

Scheduled Availability

Workflow Processing

Application Programming Interface

Translation

Personalized Service

Leads Generation

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Also Featured in...

Conversational AI

Score 9.0

View Dialogflow in this category (opens in a new tab)

Dialogflow Reviews

Lokesh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Powerful NLP, but a Steep Learning Curve

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is special because it understands natural language really well, connects easily with Google services, works across different platforms, offers flexible options for building responses, and has a user-friendly interface that makes creating chatbots and voice apps a breeze.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is its powerful natural language understanding, which allows it to grasp user intent and context effectively. This makes conversations feel more natural and helps create a better experience for users interacting with chatbots and virtual assistants.

What do you dislike most about this product?

What I dislike most about Dialogflow is that it can sometimes get complex, especially when dealing with advanced features. Users may find the learning curve steep if they're not familiar with building conversational interfaces, which can make initial setup and configuration a bit challenging.

What recommendations would you give to someone considering this product?

If you're thinking about using Dialogflow, I recommend starting with the basics and going through the tutorials to get a feel for how it works. It’s also helpful to play around with small projects to build your confidence before diving into more complex setups.

Pros

Enables Productivity
Inspires Innovation
Respectful
Client's Interest First

Keshav G.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A Conversation with Google Dialogflow

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

It humanizing interactions. Its wide array of integrations ensures better conversations. which saves human resources for more complex tasks and reduces operational costs.

What is your favorite aspect of this product?

A google product, user-friendly interfaces, simplifies the development process and makes it accessible to users of varying technical abilities. It's exceptional at interpreting rules and patterns and boasts impressive natural language processing capabilities. Its analytics feature is another standout that helps in improving the bot's performance over time, offers suggestions for training phrases, its ability to deploy across multiple platforms with ease, provides pre-built entities and intents, GCP as is it provides high availability, scalability, fault tolerance, read replicas depending on different services.

What do you dislike most about this product?

it's pricing features as they are too high, customization/UI- it is good but needs to work upon it more, Lack of Extensive Tutorials, Limited Free options, Language Understanding.

What recommendations would you give to someone considering this product?

as it is a google product so for me it means easy to locate, will improve quickly and will add more features/ will work upon it quickly,so, this will be highly recommended.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Friendly Negotiation
Vendor Friendly Policies
Vendor's Interest First

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Good product but needs some improvement

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Security Protects
Helps Innovate

Cons

Less Friendly Negotiation

Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Dialogflow Ratings

91 Likeliness to Recommend

4 Since last award

99 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Dialogflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Translation Supports automatic translate to multiple languages.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversational AI

Dialogflow Reviews

Lokesh S.

Powerful NLP, but a Steep Learning Curve

Likeliness to Recommend

Pros

Keshav G.

A Conversation with Google Dialogflow

Likeliness to Recommend

Pros

Cons

Good product but needs some improvement

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Knowledgebase

Natural Language Processing

Voice or Text Input

Multi-channel

Learning and Adaptability

Scheduled Availability

Workflow Processing

Application Programming Interface

Translation

Personalized Service

Leads Generation

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization