Google

Dialogflow

Composite Score

8.4 /10

CX Score

8.6 /10

52 Reviews Write a Review

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What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

Company Details

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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

3
Since last award

99 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

7% Negative

0% Neutral

93% Positive

Pros

Saves Time
Respectful
Security Protects
Inspires Innovation

Feature Ratings

Average 80

Knowledgebase

Natural Language Processing

Voice or Text Input

Multi-channel

Learning and Adaptability

Scheduled Availability

Application Programming Interface

Workflow Processing

Translation

Personalized Service

Leads Generation

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Also Featured in...

Conversational AI

Score 8.8

View Dialogflow in this category (opens in a new tab)

Dialogflow Reviews

Shivam Singh B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Natural conversation, but tricky to fine-tune.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is different because it lets a computer understand conversations more naturally, like how people talk. It’s also easy to connect it to things like apps, websites, or smart speakers, and you can adjust it to make sure it answers in the way you want.

What is your favorite aspect of this product?

One of my favorite aspects of Dialogflow is how naturally it can understand and respond to different ways people ask the same thing. It feels almost like talking to a person because you don’t have to stick to exact phrases, which makes interactions feel smooth and flexible.

What do you dislike most about this product?

The thing I dislike most about Dialogflow is that sometimes it can be tricky to fine-tune the responses, especially for complex conversations. You might need to spend a lot of time training it to handle specific situations, and if it doesn’t recognize a user’s intent correctly, the interaction can feel frustrating or robotic.

What recommendations would you give to someone considering this product?

What bugs me about Dialogflow is that it sometimes struggles with tricky conversations, and when it gets confused, the replies can feel a bit off, not like how people naturally talk.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Sanskar S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

User-friendly, but lacks advanced flexibility.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is easy to use and gets better at understanding people the more it’s used. It works with many languages and connects well with Google services, so it’s a simple way to build smart chatbots quickly.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is how intuitive it is for creating natural, flowing conversations without needing deep technical skills. It learns from interactions to improve responses over time, making it powerful yet accessible for building smart chatbots.

What do you dislike most about this product?

What I dislike most about Dialogflow is that while it's easy to start with, customizing complex conversations or integrating with non-Google services can sometimes feel limited or require more effort, especially for advanced use cases.

What recommendations would you give to someone considering this product?

If you’re thinking about using Dialogflow, start with a simple project, take advantage of how well it works with Google tools, and be prepared to tweak things if you need more advanced features.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Oct 2024

Simple to use, complex to scale.

Likeliness to Recommend

10 /10

Pros

Reliable
Inspires Innovation
Client's Interest First
Transparent

Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Dialogflow Ratings

90 Likeliness to Recommend

3 Since last award

99 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Dialogflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversational AI

Dialogflow Reviews

Shivam Singh B.

Natural conversation, but tricky to fine-tune.

Likeliness to Recommend

Pros

Sanskar S.

User-friendly, but lacks advanced flexibility.

Likeliness to Recommend

Pros

Simple to use, complex to scale.

Likeliness to Recommend

Pros

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Feature Ratings

Knowledgebase

Natural Language Processing

Voice or Text Input

Multi-channel

Learning and Adaptability

Scheduled Availability

Application Programming Interface

Workflow Processing

Translation

Personalized Service

Leads Generation

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization