Google

Dialogflow

Composite Score

8.5 /10

CX Score

8.8 /10

53 Reviews Write a Review

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What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

Company Details

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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

3
Since last award

99 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

6% Negative

1% Neutral

93% Positive

Pros

Saves Time
Respectful
Security Protects
Helps Innovate

Feature Ratings

Average 80

Knowledgebase

Natural Language Processing

Voice or Text Input

Multi-channel

Learning and Adaptability

Scheduled Availability

Workflow Processing

Application Programming Interface

Translation

Personalized Service

Leads Generation

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Also Featured in...

Conversational AI

Score 8.8

View Dialogflow in this category (opens in a new tab)

Dialogflow Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Good product but needs some improvement

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Security Protects
Helps Innovate

Cons

Less Friendly Negotiation

Role: Public Sector
Industry: Utilities
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Straightforward and easy to use application

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Fair
Includes Product Enhancements
Helps Innovate

Himanshu V.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use and cost friendly.

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

What makes Dialogflow unique in comparison to its closely related products is that it is integrated with the Google Cloud ecosystem, has superior NLP technology built-in to it, and offers seamless integration with other Google services as well as very high scalability. Being multilingual makes it suitable for global applications because it offers support for more than 20 languages. In addition to pre-started agents, there are user-friendly interfaces for the platform and tools for easily deploying on multiple types of platforms.

What is your favorite aspect of this product?

Ease of use alongside strong NLU (natural language understanding) is my favorite thing about Dialogflow. The user-friendly interface facilitates building complicated conversational flows for both tech & non-tech people without much difficulty, while the Google-driven NLU engine guarantees that this bot will comprehend a variety of inputs accurately. This combination makes it suitable for beginners and sufficiently powerful for advanced users.

What do you dislike most about this product?

One of the limitations of using Dialogflow is its reliance on Google-based infrastructure. The service has strong integration with existing Google services, but this becomes an obstacle for some users who want or need other cloud solutions. Additionally, there are users who believe that pricing in respect to enterprise functions is too steep particularly when usage proliferates. This raises issues for projects on a tight budget.

What recommendations would you give to someone considering this product?

Should you be thinking along the lines of Dialogflow, then you can use the free tier in order to check its features and speed up the process by employing templates that have already been developed. Confirm that it fits in your structure especially if you are not working within Google Cloud. It is also important to plan for expansion as your need grows while making good use of multi-lingual capabilities if your target market is on a global scale. Afterward testing and refining the conversation thus finding more advanced features for more lively exchanges will able users upgrade their bots regularly.

Pros

Helps Innovate
Continually Improving Product
Unique Features
Efficient Service

Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Dialogflow Ratings

90 Likeliness to Recommend

3 Since last award

99 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Dialogflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Translation Supports automatic translate to multiple languages.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversational AI

Dialogflow Reviews

Good product but needs some improvement

Likeliness to Recommend

Pros

Cons

Straightforward and easy to use application

Likeliness to Recommend

Pros

Himanshu V.

Easy to use and cost friendly.

Likeliness to Recommend

Pros

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Feature Ratings

Knowledgebase

Natural Language Processing

Voice or Text Input

Multi-channel

Learning and Adaptability

Scheduled Availability

Workflow Processing

Application Programming Interface

Translation

Personalized Service

Leads Generation

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization