Dialogflow Logo
Dialogflow Logo
Google

Dialogflow

Composite Score
8.4 /10
CX Score
8.6 /10
Category
Dialogflow
8.4 /10

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

Company Details


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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

3
Since last award

99 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

7% Negative
0% Neutral
93% Positive

Pros

  • Saves Time
  • Respectful
  • Security Protects
  • Inspires Innovation

Feature Ratings

Average 80

Knowledgebase

85

Natural Language Processing

84

Voice or Text Input

84

Multi-channel

83

Learning and Adaptability

81

Scheduled Availability

81

Application Programming Interface

81

Workflow Processing

80

Translation

80

Personalized Service

78

Leads Generation

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

84

Breadth of Features

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Data Integration

78

Ease of Customization

77

Dialogflow Reviews

Akarshit C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Great for Conversations, Complex Setup.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is different from other products because it makes chatbots understand and respond in a human-like way, making interactions feel more natural.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is how easily it understands natural, human-like language, making it simple to build chatbots that feel like you’re talking to a real person.

What do you dislike most about this product?

What I dislike most about Dialogflow is that it can get complex when handling advanced customizations or when integrating with non-Google services, which can sometimes feel a bit restrictive.

What recommendations would you give to someone considering this product?

If you’re considering Dialogflow, I’d recommend starting with simple projects to get familiar with its features. Focus on understanding how intents and entities work, and be prepared to explore Google’s ecosystem for the best integration experience.

Pros

  • Caring
  • Respectful
  • Generous Negotitation
  • Helps Innovate

Lokesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Powerful NLP, but a Steep Learning Curve

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is special because it understands natural language really well, connects easily with Google services, works across different platforms, offers flexible options for building responses, and has a user-friendly interface that makes creating chatbots and voice apps a breeze.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is its powerful natural language understanding, which allows it to grasp user intent and context effectively. This makes conversations feel more natural and helps create a better experience for users interacting with chatbots and virtual assistants.

What do you dislike most about this product?

What I dislike most about Dialogflow is that it can sometimes get complex, especially when dealing with advanced features. Users may find the learning curve steep if they're not familiar with building conversational interfaces, which can make initial setup and configuration a bit challenging.

What recommendations would you give to someone considering this product?

If you're thinking about using Dialogflow, I recommend starting with the basics and going through the tutorials to get a feel for how it works. It’s also helpful to play around with small projects to build your confidence before diving into more complex setups.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Respectful
  • Client's Interest First

Keshav G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A Conversation with Google Dialogflow

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

It humanizing interactions. Its wide array of integrations ensures better conversations. which saves human resources for more complex tasks and reduces operational costs.

What is your favorite aspect of this product?

A google product, user-friendly interfaces, simplifies the development process and makes it accessible to users of varying technical abilities. It's exceptional at interpreting rules and patterns and boasts impressive natural language processing capabilities. Its analytics feature is another standout that helps in improving the bot's performance over time, offers suggestions for training phrases, its ability to deploy across multiple platforms with ease, provides pre-built entities and intents, GCP as is it provides high availability, scalability, fault tolerance, read replicas depending on different services.

What do you dislike most about this product?

it's pricing features as they are too high, customization/UI- it is good but needs to work upon it more, Lack of Extensive Tutorials, Limited Free options, Language Understanding.

What recommendations would you give to someone considering this product?

as it is a google product so for me it means easy to locate, will improve quickly and will add more features/ will work upon it quickly,so, this will be highly recommended.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Friendly Negotiation
  • Vendor Friendly Policies
  • Vendor's Interest First

Most Popular Dialogflow Comparisons