DeskTime Customer Reviews 2024

DeskTime

8.2 /10

63 Reviews Write a Review

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What is DeskTime?

DeskTime is a desktop and mobile time tracking app or teams and freelancers with powerful features for productivity measurement, attendance tracking, and effective workflow management. DeskTime helps to organize and be more aware of how your team is performing on an everyday basis with simple time tracking software. Plan and create shifts, manage absences, track your staff's productivity, use the Project tracking feature to see who is working on what and for how long, and so much more.

Company Details

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Awards & Recognition

DeskTime won the following awards in the Employee Monitoring category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

7 Top Rated Features

2023

2 Top Rated Capabilities

4 Top Rated Features

2022

DeskTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DeskTime.

86 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DeskTime?

4% Negative

4% Neutral

92% Positive

Pros

Saves Time
Acts with Integrity
Transparent
Friendly Negotiation

Feature Ratings

Average 84

Screenshots

Application and URL Monitoring

Email Monitoring

Timesheet

Dashboards and Reporting

Location Tracking

Task Tracking

Productivity Analysis

Document and File Tracking

Alerts

Domain Blocking

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Ease of Data Integration

DeskTime Reviews

Claire T.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Powerful online tracking system

Likeliness to Recommend

9 /10

What differentiates DeskTime from other similar products?

Desktime was created specifically for monitoring purposes, and it includes all of the features we expect, such as screenshots, unproductive app categories, and productive app categories. Many things can be configured and used to produce excellent results and output. When I used it I felt that it was specifically designed for me.

What is your favorite aspect of this product?

In our organization, we implemented this solution to monitor all our employees through a single screen. There are so many things that I like about DeskTime but I love the aspect that I can easily come to know who is using which application, their duration, and many more that enable us to monitor the performance of employees. Secondly, I extremely love their interface and pricing strategy.

What do you dislike most about this product?

1. It may require easier accessibility and a user-friendly home screen for people with limited knowledge of technology and multiple programs. 2. It is incompatible with the Brave browser. Anyone who uses social media on the brave browser demonstrates that their time is productive. Which does not appear in other browsers.

What recommendations would you give to someone considering this product?

It's simple to use and extremely useful for tracking idle time and user productivity. At a glance, you can see how much time employees spend on each app. The screenshots are extremely helpful in understanding the productivity bar.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Raquel V.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

More for teams, no personal productivity app

Likeliness to Recommend

8 /10

What differentiates DeskTime from other similar products?

I see it more as a team app. As a personal productivity app it still has a long way to go. They are indicating changes for this summer, we'll see how it goes. In general, I'm happy with it

What is your favorite aspect of this product?

The technical support and customer service are amazing.

What do you dislike most about this product?

Task tracking is not very intuitive (it is easier toggl or riza.io for example). It is not designed for personal productivity, but for teamwork.

What recommendations would you give to someone considering this product?

I see it more as a team app. As a personal productivity app it still has a long way to go. They are indicating changes for this summer, we'll see how it goes. In general, I'm happy with it

Pros

Caring
Respectful
Fair
Acts with Integrity

Jacques M.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Easy to use and helps improve efficiency.

Likeliness to Recommend

10 /10

What differentiates DeskTime from other similar products?

The use of use. DeskTime has really helped me know exactly what I'm working and how long I spent on it. This information helps me improve!

What is your favorite aspect of this product?

Accurate data. I get a lot of information relevant to me!

What do you dislike most about this product?

I would say the list of features. It could be overwhelming at first!

What recommendations would you give to someone considering this product?

Learn how to use it and ask questions to your manager so you exactly what they are tracking!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

DeskTime

What is DeskTime?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

DeskTime Ratings

86 Likeliness to Recommend

1 Since last award

93 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love DeskTime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screenshots The ability to capture screenshots manually or through random screen capture.

Application and URL Monitoring Tracking of what URLs and applications users visited and time spent on different sites.

Email Monitoring Ability to track incoming and outbound emails as well as attachments.

Timesheet Time and attendance tracking for scheduled shifts, monitoring employee log in/out functions.

Dashboards and Reporting Summary of time and activity data, detailed reporting by users or projects and view productivity trends to better understand how employees work.

Location Tracking Real-time GPS locating monitoring of employees.

Task Tracking Detailed tracking of individual or team tasks, including effort, time spent, and completion percentage.

Productivity Analysis Indicators to track efforts spend on activities, to allow for identification of improvement opportunities.

Document and File Tracking Monitor how files and documents are being utilized and distributed thought the organization.

Alerts Reminders or notifications for administrators of behaviours in employee activity, site usage etc.

Domain Blocking Ability to restrict access to certain websites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

DeskTime Reviews

Claire T.

Powerful online tracking system

Likeliness to Recommend

Pros

Raquel V.

More for teams, no personal productivity app

Likeliness to Recommend

Pros

Jacques M.

Easy to use and helps improve efficiency.

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

2
Since last award

Feature Ratings

Screenshots

Application and URL Monitoring

Email Monitoring

Timesheet

Dashboards and Reporting

Location Tracking

Task Tracking

Productivity Analysis

Document and File Tracking

Alerts

Domain Blocking

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Ease of Data Integration