DeskTime Customer Reviews 2024

DeskTime

Composite Score

8.1 /10

CX Score

8.4 /10

64 Reviews Write a Review

Claim Software

What is DeskTime?

DeskTime is a desktop and mobile time tracking app or teams and freelancers with powerful features for productivity measurement, attendance tracking, and effective workflow management. DeskTime helps to organize and be more aware of how your team is performing on an everyday basis with simple time tracking software. Plan and create shifts, manage absences, track your staff's productivity, use the Project tracking feature to see who is working on what and for how long, and so much more.

Company Details

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Awards & Recognition

DeskTime won the following awards in the Employee Monitoring category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

7 Top Rated Features

2023

2 Top Rated Capabilities

4 Top Rated Features

2022

DeskTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DeskTime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DeskTime?

4% Negative

4% Neutral

92% Positive

Pros

Saves Time
Acts with Integrity
Friendly Negotiation
Helps Innovate

Feature Ratings

Average 84

Screenshots

Email Monitoring

Application and URL Monitoring

Timesheet

Dashboards and Reporting

Location Tracking

Task Tracking

Productivity Analysis

Alerts

Document and File Tracking

Domain Blocking

Vendor Capability Ratings

Average 82

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Ease of Data Integration

DeskTime Reviews

Robert M.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates DeskTime from other similar products?

DeskTime tracks users' activity not only on their computers but also on specific websites and applications. This feature enables users and managers to identify time spent on non-work-related websites and applications, helping to improve focus and productivity.

What is your favorite aspect of this product?

DeskTime's automatic time tracking feature to be particularly valuable, as it eliminates the need for manual time entries and provides accurate data on how time is spent throughout the workday.

What do you dislike most about this product?

Some users may find DeskTime's interface initially overwhelming or complex, especially when trying to navigate through various features and settings.

What recommendations would you give to someone considering this product?

Define Your Objectives: Clearly outline your goals and objectives for implementing a time tracking and productivity tool. Identify the specific problems you're trying to solve and the outcomes you hope to achieve. Evaluate Features: Take the time to thoroughly evaluate DeskTime's features and functionalities to ensure they align with your needs. Consider factors such as automatic time tracking, productivity analysis, project and task tracking, customization options, and integration capabilities.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Hely P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Efficient time tracking software

Likeliness to Recommend

7 /10

What differentiates DeskTime from other similar products?

Its efficient use of recording tasks

What is your favorite aspect of this product?

Task recording

What do you dislike most about this product?

Sometimes it misses taking the screenshot while in meeting

What recommendations would you give to someone considering this product?

An efficient software for tracking productivity of an employee

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Allen E.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Easy to use and informative

Likeliness to Recommend

8 /10

What differentiates DeskTime from other similar products?

i have not looked at other products

What is your favorite aspect of this product?

easy t use and see desktop tine and app usage

What do you dislike most about this product?

havent found any yet

What recommendations would you give to someone considering this product?

try it and see

Pros

Unique Features
Saves Time
Reliable
Performance Enhancing

DeskTime

What is DeskTime?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

DeskTime Ratings

85 Likeliness to Recommend

93 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love DeskTime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screenshots The ability to capture screenshots manually or through random screen capture.

Email Monitoring Ability to track incoming and outbound emails as well as attachments.

Application and URL Monitoring Tracking of what URLs and applications users visited and time spent on different sites.

Timesheet Time and attendance tracking for scheduled shifts, monitoring employee log in/out functions.

Dashboards and Reporting Summary of time and activity data, detailed reporting by users or projects and view productivity trends to better understand how employees work.

Location Tracking Real-time GPS locating monitoring of employees.

Task Tracking Detailed tracking of individual or team tasks, including effort, time spent, and completion percentage.

Productivity Analysis Indicators to track efforts spend on activities, to allow for identification of improvement opportunities.

Alerts Reminders or notifications for administrators of behaviours in employee activity, site usage etc.

Document and File Tracking Monitor how files and documents are being utilized and distributed thought the organization.

Domain Blocking Ability to restrict access to certain websites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

DeskTime Reviews

Robert M.

Fantastic product

Likeliness to Recommend

Pros

Hely P.

Efficient time tracking software

Likeliness to Recommend

Pros

Allen E.

Easy to use and informative

Likeliness to Recommend

Pros

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Feature Ratings

Screenshots

Email Monitoring

Application and URL Monitoring

Timesheet

Dashboards and Reporting

Location Tracking

Task Tracking

Productivity Analysis

Alerts

Document and File Tracking

Domain Blocking

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Ease of Data Integration