DeskTime Customer Reviews 2024

DeskTime

Composite Score

8.1 /10

CX Score

8.4 /10

64 Reviews Write a Review

Claim Software

What is DeskTime?

DeskTime is a desktop and mobile time tracking app or teams and freelancers with powerful features for productivity measurement, attendance tracking, and effective workflow management. DeskTime helps to organize and be more aware of how your team is performing on an everyday basis with simple time tracking software. Plan and create shifts, manage absences, track your staff's productivity, use the Project tracking feature to see who is working on what and for how long, and so much more.

Company Details

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Awards & Recognition

DeskTime won the following awards in the Employee Monitoring category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

7 Top Rated Features

2023

2 Top Rated Capabilities

4 Top Rated Features

2022

DeskTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DeskTime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DeskTime?

4% Negative

4% Neutral

92% Positive

Pros

Saves Time
Acts with Integrity
Friendly Negotiation
Helps Innovate

Feature Ratings

Average 84

Screenshots

Email Monitoring

Application and URL Monitoring

Timesheet

Dashboards and Reporting

Location Tracking

Task Tracking

Productivity Analysis

Alerts

Document and File Tracking

Domain Blocking

Vendor Capability Ratings

Average 82

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Ease of Data Integration

DeskTime Reviews

Olivier G.

Role: C-Level
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2022

An effective product that increases productivity

Likeliness to Recommend

9 /10

What differentiates DeskTime from other similar products?

I was specifically seeking a way to do a personal time study, and audit my time spent on specific tasks. This has been helpful in tracking use of apps and time spent on specific sites, but would not use it for project / task management.

What is your favorite aspect of this product?

It is interesting to see the amount of time spent working in each app and webpage. That is something unique to this software that I have not found with the other software I have used for time study purposes.

What do you dislike most about this product?

For me, It is crucial that the software that's being used by so many of our coworkers remain user-friendly and easily accessible for everyone. DeskTime absolutely delivers in that regard!

What recommendations would you give to someone considering this product?

Available screenshots every 15 minutes Ability to enter manual entries especially when the app fails to connect. Reports for most productive and Least productive

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Friendly Negotiation

Santosh K.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Amazing Productivity Monitoring Application

Likeliness to Recommend

10 /10

What differentiates DeskTime from other similar products?

The ability to have reports and integrations is easier. The 5 minute window tracking is the best with application tracking

What is your favorite aspect of this product?

The desktop app which is and can be integrated with staffing application

What do you dislike most about this product?

Not a lot at the moment

What recommendations would you give to someone considering this product?

Maybe it can automatically send updates to the leaders on who are not being productive in their team

Pros

Continually Improving Product
Reliable
Efficient Service
Caring

Jesse B.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

I wanted to track productivity, just doesn't do it

Likeliness to Recommend

2 /10

What differentiates DeskTime from other similar products?

DeskTime has a lot of additional features, but those weren't the ones I was looking for. I just need a productivity tracker (time spend working vs time spend inactive, some simple stopwatches, and alerts), but that wasn't it.

What is your favorite aspect of this product?

The productivity tracker distinguishing productive and unproductive apps/websites

What do you dislike most about this product?

too much extra fluff. The alerts don't work!!! That drove me up the wall, I put on a personalized work/break schedule, but the alerts came through very irregularly.

What recommendations would you give to someone considering this product?

If you're looking for a simple productivity app for 1 user only, reconsider your options.

Pros

Security Protects
Enables Productivity
Inspires Innovation
Caring

Cons

Commodity Features
Less Performance Enhancing
Less Reliable

DeskTime

What is DeskTime?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

DeskTime Ratings

85 Likeliness to Recommend

93 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love DeskTime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screenshots The ability to capture screenshots manually or through random screen capture.

Email Monitoring Ability to track incoming and outbound emails as well as attachments.

Application and URL Monitoring Tracking of what URLs and applications users visited and time spent on different sites.

Timesheet Time and attendance tracking for scheduled shifts, monitoring employee log in/out functions.

Dashboards and Reporting Summary of time and activity data, detailed reporting by users or projects and view productivity trends to better understand how employees work.

Location Tracking Real-time GPS locating monitoring of employees.

Task Tracking Detailed tracking of individual or team tasks, including effort, time spent, and completion percentage.

Productivity Analysis Indicators to track efforts spend on activities, to allow for identification of improvement opportunities.

Alerts Reminders or notifications for administrators of behaviours in employee activity, site usage etc.

Document and File Tracking Monitor how files and documents are being utilized and distributed thought the organization.

Domain Blocking Ability to restrict access to certain websites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

DeskTime Reviews

Olivier G.

An effective product that increases productivity

Likeliness to Recommend

Pros

Santosh K.

Amazing Productivity Monitoring Application

Likeliness to Recommend

Pros

Jesse B.

I wanted to track productivity, just doesn't do it

Likeliness to Recommend

Pros

Cons

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Feature Ratings

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Productivity Analysis

Alerts

Document and File Tracking

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