DeskTime Customer Reviews 2024

DeskTime

Composite Score

8.1 /10

CX Score

8.4 /10

64 Reviews Write a Review

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What is DeskTime?

DeskTime is a desktop and mobile time tracking app or teams and freelancers with powerful features for productivity measurement, attendance tracking, and effective workflow management. DeskTime helps to organize and be more aware of how your team is performing on an everyday basis with simple time tracking software. Plan and create shifts, manage absences, track your staff's productivity, use the Project tracking feature to see who is working on what and for how long, and so much more.

Company Details

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Awards & Recognition

DeskTime won the following awards in the Employee Monitoring category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

7 Top Rated Features

2023

2 Top Rated Capabilities

4 Top Rated Features

2022

DeskTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DeskTime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DeskTime?

4% Negative

4% Neutral

92% Positive

Pros

Saves Time
Acts with Integrity
Friendly Negotiation
Helps Innovate

Feature Ratings

Average 84

Screenshots

Email Monitoring

Application and URL Monitoring

Timesheet

Dashboards and Reporting

Location Tracking

Task Tracking

Productivity Analysis

Alerts

Document and File Tracking

Domain Blocking

Vendor Capability Ratings

Average 82

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Ease of Data Integration

DeskTime Reviews

Harsha Deep K.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Excellent Product!

Likeliness to Recommend

10 /10

What differentiates DeskTime from other similar products?

The customer support it gives differentiates.

What is your favorite aspect of this product?

Automatic time tracking, and it can also integrate to most of the third-party applications.

What do you dislike most about this product?

There is nothing like that.

What recommendations would you give to someone considering this product?

To people who want to track and automate, this product is for you.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Elena P.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Fantastic time tracker for productivity

Likeliness to Recommend

10 /10

What differentiates DeskTime from other similar products?

It records everything you do on your computer, so if you forgot to track time for a particular project you can figure out later precisely when you started based on your activity and you can add it manually.

What is your favorite aspect of this product?

The productivity bar.

What do you dislike most about this product?

I have yet to find something I dislike about it :)

What recommendations would you give to someone considering this product?

I use it because I want to know how much time I spend on specific projects and sometimes I want to see the breakdown of activities. Desktime allows you to see every activity you did while working on a project, like how many minutes you spent on a Google doc, how many minutes you spent browsing a website, and so on. If you would like this level of granularity, Desktime is for you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

April I.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Exactly what we needed -Easy implementation bonus

Likeliness to Recommend

10 /10

What differentiates DeskTime from other similar products?

We were looking for something that was easily integrated with basecamp and that took screenshots.

What is your favorite aspect of this product?

App and screenshots

What do you dislike most about this product?

I really love this product.

What recommendations would you give to someone considering this product?

Consider what are the important productivity metrics you want to track.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

DeskTime

What is DeskTime?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

DeskTime Ratings

85 Likeliness to Recommend

93 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love DeskTime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screenshots The ability to capture screenshots manually or through random screen capture.

Email Monitoring Ability to track incoming and outbound emails as well as attachments.

Application and URL Monitoring Tracking of what URLs and applications users visited and time spent on different sites.

Timesheet Time and attendance tracking for scheduled shifts, monitoring employee log in/out functions.

Dashboards and Reporting Summary of time and activity data, detailed reporting by users or projects and view productivity trends to better understand how employees work.

Location Tracking Real-time GPS locating monitoring of employees.

Task Tracking Detailed tracking of individual or team tasks, including effort, time spent, and completion percentage.

Productivity Analysis Indicators to track efforts spend on activities, to allow for identification of improvement opportunities.

Alerts Reminders or notifications for administrators of behaviours in employee activity, site usage etc.

Document and File Tracking Monitor how files and documents are being utilized and distributed thought the organization.

Domain Blocking Ability to restrict access to certain websites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

DeskTime Reviews

Harsha Deep K.

Excellent Product!

Likeliness to Recommend

Pros

Elena P.

Fantastic time tracker for productivity

Likeliness to Recommend

Pros

April I.

Exactly what we needed -Easy implementation bonus

Likeliness to Recommend

Pros

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Feature Ratings

Screenshots

Email Monitoring

Application and URL Monitoring

Timesheet

Dashboards and Reporting

Location Tracking

Task Tracking

Productivity Analysis

Alerts

Document and File Tracking

Domain Blocking

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Ease of Data Integration