Deputy Logo Award Winner Product Badge
Deputy Logo Award Winner Product Badge
Deputy

Deputy

Composite Score
7.8 /10
CX Score
8.1 /10
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Category
Deputy
7.8 /10

What is Deputy?

Deputy is the ultimate, all-in-one workforce management solution for employee scheduling, timesheets, tasking, and communication. Make quick schedule changes, view staff attendance, capture timesheets, and communicate in one powerful app.

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Awards & Recognition

Deputy won the following awards in the Workforce Management - Midmarket category

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Deputy Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Deputy.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

95 Plan to Renew

5
Since last award

84 Satisfaction of Cost Relative to Value

8
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Deputy?

4% Negative
3% Neutral
93% Positive

Pros

  • Reliable
  • Saves Time
  • Transparent
  • Performance Enhancing

Feature Ratings

Average 81

Shift Management

91

Absence Management

87

Workforce Dashboards and Reporting

86

Staffing

84

Time Capture Virtual

82

Attendance Management and Policies

80

Workforce Planning and Forecasting

80

Time Capture Physical

78

Workforce Scheduling

77

Rate Policies

76

Labor Costing and Splitting

75

Vendor Capability Ratings

Average 78

Ease of Implementation

84

Quality of Features

82

Business Value Created

82

Ease of Customization

81

Usability and Intuitiveness

80

Breadth of Features

79

Availability and Quality of Training

78

Ease of IT Administration

76

Product Strategy and Rate of Improvement

75

Ease of Data Integration

75

Vendor Support

70

Deputy Reviews

Rubitha V.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Deputy from other similar products?

Deputy Platform is wonderful product because it's easy process.

What is your favorite aspect of this product?

My favorite aspect of this product is instant responding.

What do you dislike most about this product?

Mostly I like all the features in this product.

What recommendations would you give to someone considering this product?

It's easy to understand the process.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2022

Easy to use and very user friendly!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saurav K.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Good product, but geofencing requires improvement

Likeliness to Recommend

7 /10

What differentiates Deputy from other similar products?

In a fast-paced, constantly changing industry, we log hours worked, breaks, meal breaks, and requests for time off with the help of the Deputy. Some tasks are much simpler than others. The primary reason we continue to use Deputy is the News Feed.

What is your favorite aspect of this product?

Shift scheduling is simple. It is simple to inform employees of upcoming jobs and whether we need to work overtime. It is simple to use the interface. Without including data that is, in some instances, irrelevant to the issue or problem that requires a solution, it provides the appropriate amount of information.

What do you dislike most about this product?

It was a terrible CSM onboarding experience. I had to get in touch with my sales representative for most of it, which is not her job. For troubleshooting purposes, users were required to submit tickets. Because Rippling handles our payroll and is too complicated for scheduling, we only intended to use the platform for scheduling. We've switched back to Google Sheets, hoping it would work out.

What recommendations would you give to someone considering this product?

Both the website and the app are very simple to use. useful for keeping track of time at work, whether you're clocking in and out of shifts or taking a lunch break. It is simple to locate documents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Cons

  • Less Effective Service

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