Deem, Inc.

Deem

Composite Score

8.9 /10

CX Score

8.9 /10

22 Reviews Write a Review

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What is Deem?

Deem’s solutions are designed for the way employees work and travel, and the way companies apply policy and control costs. Deem is built to help employees be more productive, solve problems on the fly, and focus on the job. Deem’s powerful platform allows travel managers to customize their travel program and service their travelers with ease. Etta is a travel management solution designed for large enterprises that need complex configurations to support both their employees and their company’s travel policies.

Company Details

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Awards & Recognition

Deem won the following awards in the Travel Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

14 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

Deem Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Deem.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Deem?

4% Negative

0% Neutral

96% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 93

Self-Service

AI Driven Personalization

Notifications/Alerts/Updates

Travel and Accommodation Booking

Savings Optimization

Risk Management

Expense Management

Rate Tracking

Mobile

Sustainability Reports

Policy Configuration/Implementation

Vendor Capability Ratings

Average 92

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Deem Reviews

George W.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

"It helps to streamline the travelling process."

Likeliness to Recommend

10 /10

What differentiates Deem from other similar products?

The mobile apps that give travelers the ability to manage, book and expense their travel on the go. Therefore, employees can manage their travel and expenses even when they are away from the office.

What is your favorite aspect of this product?

I love that Etta helps me to automate the travel booking process for employees, giving them the ability to easily find and book flights, hotels and rental cars that align with our company's travel policies.

What do you dislike most about this product?

I find their customer support rather limited.

What recommendations would you give to someone considering this product?

It is a fantastic product that automates repetitive tasks like tracking expenses and booking travel which makes the process efficient and accurate.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Valerie O.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Wonderful filtering and sorting capabilities

Likeliness to Recommend

10 /10

What differentiates Deem from other similar products?

Etta is compatible with a range of corporate expense systems. Combined with an intuitive interface and feature parity between web and app, Etta makes it easy for employees to book travel

What is your favorite aspect of this product?

Etta features that I find very convenient are the ability to manage travel from my work calendar and the filtering and sorting capability to find the right in-policy travel options faster

What do you dislike most about this product?

One of the aspects that I appreciate most is Etta’s steady innovation over the years. Etta is constantly evolving to make business travel better

What recommendations would you give to someone considering this product?

Etta offers advantageous merchant rates and air-travel flexibility, so it can help you consolidate expenses, negotiate better rates and ensure the secure arrival of employee

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Diego N.

Role: Human Resources
Industry: Shipping
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great program!

Likeliness to Recommend

10 /10

What differentiates Deem from other similar products?

Its super easy to work with, easy to addapt

What is your favorite aspect of this product?

The fast help from IT and helpdesk

What do you dislike most about this product?

Basically nothing, all help is there when needed

What recommendations would you give to someone considering this product?

GIve it a try, its worth it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Deem

What is Deem?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Deem Ratings

93 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Deem?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Deem Reviews

George W.

"It helps to streamline the travelling process."

Likeliness to Recommend

Pros

Valerie O.

Wonderful filtering and sorting capabilities

Likeliness to Recommend

Pros

Diego N.

Great program!

Likeliness to Recommend

Pros

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Feature Ratings

Self-Service

AI Driven Personalization

Notifications/Alerts/Updates

Travel and Accommodation Booking

Savings Optimization

Risk Management

Expense Management

Rate Tracking

Mobile

Sustainability Reports

Policy Configuration/Implementation

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement