Deem, Inc.

Deem

Composite Score

8.9 /10

CX Score

8.9 /10

22 Reviews Write a Review

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What is Deem?

Deem’s solutions are designed for the way employees work and travel, and the way companies apply policy and control costs. Deem is built to help employees be more productive, solve problems on the fly, and focus on the job. Deem’s powerful platform allows travel managers to customize their travel program and service their travelers with ease. Etta is a travel management solution designed for large enterprises that need complex configurations to support both their employees and their company’s travel policies.

Company Details

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Awards & Recognition

Deem won the following awards in the Travel Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

14 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

Deem Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Deem.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Deem?

4% Negative

0% Neutral

96% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 93

Self-Service

AI Driven Personalization

Notifications/Alerts/Updates

Travel and Accommodation Booking

Savings Optimization

Risk Management

Expense Management

Rate Tracking

Mobile

Sustainability Reports

Policy Configuration/Implementation

Vendor Capability Ratings

Average 92

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Deem Reviews

Alexandre R.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

System of record for all business travel

Likeliness to Recommend

10 /10

What differentiates Deem from other similar products?

Travel itinerary tracking to see flight changes and train station information.

What is your favorite aspect of this product?

Pulls in travel detail from emails and allows us to merge reservations.

What do you dislike most about this product?

I would like to get more control over reminders when reservations are coming up.

What recommendations would you give to someone considering this product?

Great for anyone who has multiple trips at any given time.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chun R.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

" Fantastic Online Corporate TMS System"

Likeliness to Recommend

9 /10

What differentiates Deem from other similar products?

Expenses automation and online travel management system platform.

What is your favorite aspect of this product?

Expense automation platform automation. Ease of usability and mobility.

What do you dislike most about this product?

Since we implemented it, nothing to regret of

What recommendations would you give to someone considering this product?

May you all considering it considering it pick it undoubtedly

Pros

Continually Improving Product
Inspires Innovation
Saves Time
Respectful

Amanda E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

''My all time travel booking tool.''

Likeliness to Recommend

10 /10

What differentiates Deem from other similar products?

The best thing about Etta is that it is so easy to use and understand. Scheduling meetings areas with Etta is more efficient. It has really reduced our cost on every bookings. It happens to be the best solution for travel bookings.

What is your favorite aspect of this product?

Incase a need to reschedule meetings arises, it becomes easy to do it with Etta. All flights and hotel reservation are well organised with Etta.

What do you dislike most about this product?

So far I am fully impressed partnering with Etta powered by Deem. My experience is great.

What recommendations would you give to someone considering this product?

For anyone going through travel related issues, Etta is the best solution to go with.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Deem

What is Deem?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Deem Ratings

93 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Deem?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Deem Reviews

Alexandre R.

System of record for all business travel

Likeliness to Recommend

Pros

Chun R.

" Fantastic Online Corporate TMS System"

Likeliness to Recommend

Pros

Amanda E.

''My all time travel booking tool.''

Likeliness to Recommend

Pros

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Feature Ratings

Self-Service

AI Driven Personalization

Notifications/Alerts/Updates

Travel and Accommodation Booking

Savings Optimization

Risk Management

Expense Management

Rate Tracking

Mobile

Sustainability Reports

Policy Configuration/Implementation

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement